Manager, Program Management, FBA Support Operations at Amazon SZ South 3 GmbH

Xinbei District, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Team Development, Program Management, Strategic Thinking, Stakeholder Management, Operational Excellence, Contact Elimination, Process Improvements, Automation, Data Analytics, Innovation, Cross-functional Collaboration, Resource Allocation, Goal Setting, Metrics Tracking, Program Strategy

Industry

Software Development

Description

We are seeking an experienced Manager of Program Management to lead our FBA Seller Experience and Contact Elimination initiatives within FBA Support Operations. This strategic leadership role will focus on managing a team of Program Managers while driving systematic improvements in seller experience and operational efficiency across the FBA network. The role requires building and developing a high-performing team while collaborating with internal stakeholders to identify and resolve operational gaps. Primary Objectives: • Build and lead a team of Program Managers focused on FBA seller experience • Drive contact elimination strategies through process improvements and automation • Develop scalable solutions for recurring operational challenges • Foster cross-organizational collaboration and innovation Key job responsibilities People Leadership & Team Development • Build and mentor a team of Program Managers • Drive team performance and professional development • Create an inclusive and innovative team culture • Establish clear goals and success metrics for team members Strategic Program Management • Define program vision and strategy aligned with business objectives • Oversee multiple concurrent programs and initiatives • Establish governance and reporting mechanisms • Drive resource allocation and prioritization decisions Operational Excellence • Lead complex program implementations and process improvements • Develop and execute contact elimination strategies • Drive automation and efficiency improvements • Ensure program quality and consistency Stakeholder Management & Innovation • Build and maintain senior stakeholder relationships • Drive cross-functional collaboration • Lead innovation initiatives and technology adoption • Represent the team in leadership forums Data Analytics & Business Impact • Define and track key performance metrics • Drive data-driven decision making • Measure and report program ROI • Identify trends and improvement opportunities Critical Competencies: • People Leadership: Proven ability to build and develop high-performing teams • Strategic Thinking: Experience in developing and executing program strategies • Stakeholder Management: Strong influence and communication skills • Program Management: Track record of delivering complex programs • Innovation: History of driving technological and process improvements • Data Analytics: Experience in metrics-driven program management About the team About FBA Support Operations: Fulfillment By Amazon (FBA) is built around Amazon's world-class capability in ordering, fulfillment, transportation, and Customer service. As a strategic long-term opportunity highlighted by Jeff Bezos, FBA enables third-party selling partners to rapidly grow their business while leveraging our billion-dollar logistics infrastructure. The Support Operations team plays a crucial role in managing complex supply chain-related investigations, ensuring accurate seller reimbursements, validating defect signals, and driving proactive contact prevention. Basic Qualifications: - Bachelor's degree - 8+ years of program or project management experience - 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience - Experience working with and influencing senior level stakeholders - Speak, write, and read fluently in English Preferred Qualifications: - MBA, or Master's degree - PMP certificate - Supply chain or logistics background - Experience in e-commerce or fulfillment operations - Experience with contact elimination programs - Knowledge of AI/ML applications in business operations - Understanding of GenAI and its potential applications in process improvement - Six Sigma or Lean certification - Experience with AI-driven automation projects Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role involves building and leading a team of Program Managers focused on FBA seller experience and driving contact elimination strategies through process improvements and automation across the FBA network. Key duties include defining program vision, overseeing complex implementations, and fostering cross-organizational collaboration to resolve operational gaps.