EXPERIENCE

Manager

PRIMARY ADDRESS

Chicago, Illinois
Overview
Manager, Project Manager - Community Impact and Investment Market Engagement
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.
External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:

• Fueling strategic community investments (e.g. grants, skills, loans)
• Delivering insights, advice and resources that inform Capital One’s products and services
• Activating the capabilities of “impact forward” associates

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial/Institution (CDFI) loans and partnering with and advising LOBs.
The Opportunity and Role:
Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.
We’re seeking a Manager with a background in managing community impact or social impact products or programs to join our Mid-West (Chicago) team. This team is charged with deeply understanding challenges and opportunities in the Mid-West/Chicago geographies and bringing that market intelligence to bear to ensure we are investing in high impact programs with demonstrable outcomes and with partners to advance socioeconomic mobility in the community while maximizing impact for Capital One’s reputation and business agenda.

In this role, you’ll be expected to demonstrate proficiency in two key areas:

Gathering Market Intelligence

• You will provide thought leadership to identify and engage key community leaders in creating new approaches to pressing community needs.
• You will be a critical go-to person for community leaders to help solve those needs.
• You’ll conduct research and market scans to identify, analyze, and vet possible partners across a wide variety of community organizations including social and nonprofit organizations, activists, influencers, small business leaders, policymakers, CDFIs and other funding organizations or in-market financial services providers across the Chicago market and beyond.
• You’ll create and manage critical relationships with those players to understand how Capital One shows up in our communities relative to how we are supporting community needs and moving the needle on socioeconomic mobility.
• You will work collaboratively with colleagues across the entire enterprise to monitor and evaluate risks.

Transforming Market Intelligence Into Tangible Impact

• You will create presentations and reports to bring market insights to CI&I, External Affairs, and other business lines to inform where, how and why Capital One makes market investments that advance its mission.
• You’ll partner closely with your market team, your peers on our analytics program team, and other business lines to write proposals for new market investments.
• You’ll manage and evaluate the relationships with the existing portfolio of Chicago community partners and their associated grants. You’ll ensure alignment to the investment strategy and review grant applications.
• You’ll lead the Chicago Market President Network strategy by being a conduit between executives and community, supporting the sharing of business critical updates and connecting associates to Capital One’s mission.
• You’ll oversee and deliver reporting for your region to monitor Capital One’s community presence, sentiment, and the extent to which we are mobilizing COF resources (time, talent, dollars) to the place of most compelling community need.
• You’ll tell the story of Capital One’s Chicago investment strategy.