EXPERIENCE & QUALIFICATIONS

• Degree from an accredited post-secondary education institute in a relevant field of study such as Business or Information Technology, or a related field preferred, or significant professional experience
• Minimum 5 years of leadership experience
• A strong technical background, facilitation, and training experience
• Health sector business knowledge is considered an asset
• Experience or knowledge of central intake and pooled referral management processes would be considered an asset

OCCASIONAL TRAVEL WITHIN THE PROVINCE WILL BE REQUIRED.

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.
We are committed to workplace diversity.
Number of Openings: 1
Closing Date: May 9, 2025, 12:59:00 AM
Contact Us
recruitment@eHealthSask.ca

ABOUT THE ROLE

Reporting to the Director, Citizen and Provider Services, the Manager, Provider Services Operations will oversee day-to-day management of the team and technical components of the service. This individual will serve as a liaison between the stakeholders and technology teams, accurately and promptly analyze, prioritize, and translate user needs and requests to various information systems.
With patients and the public at the forefront, you will be responsible for maximizing the benefits of programs, providing collaboration and consulting services to interdepartmental teams, and facilitating communication between the public, clinical areas, and technology teams.

RESPONSIBILITIES

• Accountable for leading strategic planning, development, implementation, monitoring and evaluation of the assigned program areas within their portfolio;
• Establish strong working relationships and facilitate ongoing collaboration with stakeholders across the province;
• Develop an annual program work plan, including objectives, timelines and outcomes in consultation and collaboration with external and internal stakeholders;
• Develop, implement, monitor and evaluate quality assurance and quality improvement initiatives by continually evaluating program goals, objectives and procedures;
• Establish and facilitate committees and working groups as required to support program planning, development, evaluation, and quality improvement;
• Responsible for data analysis and report development for utilization management, quality assurance, demand and capacity analysis, and program evaluation;
• Effectively prepare, control, and evaluate the annual staffing and operating budgets, and is responsible for the completion of budget forecasts and variance reporting for the services/programs they oversee;
• Set performance expectations with individual staff members, identifying short and long term goals; conduct annual performance reviews and provide ongoing feedback and leadership regarding performance expectations; and
• Act as a role model reflecting the vision, mission and values of eHealth Saskatchewan and the philosophy of client-centered care.