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Manager Quality at EXL Talent Acquisition Team

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Monitoring, Process Improvement, Root Cause Analysis, Collaboration, Automation, Training, Coaching, Stakeholder Management, Risk Management, Compliance, Data Protection, Lean Six Sigma, ISO Auditor, Transactional Processes, Performance Metrics

Industry

Business Consulting and Services

Description

Quality Assurance & Monitoring Develop and implement quality frameworks for transactional processes. Conduct regular audits, reviews, and sampling of transactions to ensure accuracy and compliance. Monitor performance metrics (accuracy, timeliness, compliance) and identify improvement areas. Process Improvement Analyze root causes of errors and design corrective/preventive actions. Collaborate with cross-functional teams to streamline workflows and eliminate inefficiencies. Drive automation and digital tools adoption to enhance transactional quality. Training & Development Design and deliver training programs to improve employee awareness of quality standards – Need Basis Coach and mentor team members on best practices for transactional accuracy and compliance. Stakeholder Management Partner with business leaders to align quality goals with organizational objectives. Prepare and present quality reports, dashboards, and insights to senior management. Act as a liaison between operations teams and compliance/regulatory bodies. Risk & Compliance Ensure adherence to internal policies, industry regulations, and data protection standards. Identify potential risks in transactional processes and implement mitigation strategies. Bachelor’s degree/University in Business Administration, Finance, Operations, or related field (Master’s preferred). 5–6 years of experience in quality management, with at least 3 years in a transactional or back-office environment. Certifications such as Lean Six Sigma Green/Black Belt or ISO Auditor are highly desirable. Proven track record of implementing process improvements and achieving measurable quality outcomes.

Responsibilities

The Manager Quality is responsible for developing and implementing quality frameworks for transactional processes and conducting regular audits to ensure compliance. They will also analyze root causes of errors and collaborate with teams to drive process improvements.