Manager - Quality Management (DEL 1) at Qiddiya Investment Company

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Governance, SOP Compliance, Auditing, Non-Conformance Management, Continuous Improvement, Quality Management System, Corrective Actions, Preventive Actions, KPI Definition, Documentation Control, Root Cause Analysis, Facilities Management, Service Standards, Performance Improvement, Client Audits, Third-Party Audits

Industry

Entertainment Providers

Description

The Manager – Quality Management leads the quality governance framework for Qiddiya Workers Villages, ensuring service standards, SOP compliance, audits, non-conformance management, and continuous improvement across all operational departments and service providers. The role drives a culture of measurable quality, documentation discipline, and resident-focused service excellence. Key Purpose of the Role To ensure consistent service quality and compliance through an integrated quality management system, audits, corrective actions, and continuous improvement. Key Responsibilities · Develop and maintain the Workers Villages quality management framework, including standards, SOP governance, and audit schedules. · Conduct quality audits and inspections across Residential Services, Facilities Management, Security, and other functions. · Manage non-conformance reporting, root cause analysis, and corrective/preventive actions (CAPA) tracking. · Define service quality KPIs and support departments in performance improvement planning. · Maintain documentation control, versioning, and audit-ready records for governance frameworks and SOPs. · Lead continuous improvement initiatives and lessons-learned processes. · Support client and third-party audits, ensuring timely responses and closure evidence. Key Deliverables & Accountabilities · Approved quality management framework and audit plan. · Completed audits/inspections with documented findings and CAPA closure evidence. · Standardized SOP governance and documentation control system. · Quality KPI dashboards and improvement action plans. · Audit-ready compliance and quality records. KPIs / Performance Metrics · Quality audit score and improvement trend. · CAPA closure rate within target timelines. · Reduction in repeat non-conformities. · Service standard compliance rate across departments. · Stakeholder satisfaction with quality governance and support. Required Qualifications & Certifications Bachelor’s degree in a relevant field (Hospitality Management, Facilities Management, Business Administration, Engineering, Supply Chain, or related). Professional certifications relevant to the role are preferred (e.g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.). Experience Requirements Minimum 6 years of experience in quality management, compliance, or operational assurance in large-scale operations. At least 3 years in a managerial role implementing quality systems and audits. Experience with ISO-based approaches and structured CAPA management is preferred.

Responsibilities

The Manager leads the quality governance framework for Qiddiya Workers Villages, ensuring service standards, SOP compliance, audits, and non-conformance management across all operational departments. The role drives a culture of measurable quality, documentation discipline, and resident-focused service excellence through an integrated quality management system.