WE’RE TRANSFORMING THE GROCERY INDUSTRY

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

MINIMUM QUALIFICATIONS

• 2+ years managing or mentoring Quantitative UX Researchers in a player-coach capacity.
• 5+ years conducting UX research with a strong quantitative focus, including survey design, segmentation, and behavioral analysis.
• Proven record of influencing product and business decisions through data-driven storytelling.
• Expertise with survey and statistical tools (e.g., Qualtrics, Q, SPSS) and a solid statistical toolkit (segmentation, DCM, factor analysis).
• Demonstrated ability to link survey data to behavioral/user data and communicate insights to technical and non-technical audiences.
• Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field.

PREFERRED QUALIFICATIONS

• SQL, R, or Python proficiency.
• Experience scaling CSAT/NPS or similar customer-satisfaction programs.
• Background in e-commerce, consumer tech, grocery, or multi-sided marketplaces.
• Master’s or PhD in a quantitative or behavioral science discipline.
• Track record of building research programs in ambiguous, zero-to-one spaces.

You will spearhead end-to-end quantitative research that shapes Instacart’s most critical decisions—building measurement frameworks, tracking sentiment at scale, and partnering with Data Science to link attitudes to behaviors. Your insights will illuminate opportunities to Grow the Pie for shoppers, retailers, and brands alike. Expect to work cross-functionally, put it all on the table with clear storytelling, and serve generously by mentoring a talented team of researchers.