Manager, Reconciliation and Investigation at Dr Bill RBC Ventures

Putrajaya, Putrajaya, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking, Communication, Customer Service, Decision Making, Growth Coaching, Independent Judgment, Leadership, Negotiation, Operational Delivery, Operational Strategies, People Management, Problem Analysis, Process Improvements, Reconciliations, Risk Management, Time Management

Industry

Banking

Description

Job Description What is the opportunity? The successful candidate will join a competitive Reconciliation and Investigation team to lead a diverse and exciting team. Supporting the development of staff and escalations from the business, the candidate will meet the operational needs, keeping abreast with technological trends and maintaining regulatory and audit controls. Working Hours: 4PM-1AM/5PM-2AM What will you do? Provide leadership and oversight into the team activities, ensuring department goals, and individual objectives are met in a flex team environment. Develop close relationships with other operational groups, clients and vendors to capture synergies and maintain service level agreements Establish operational strategies ensuring staffing needs, system requirements, policy changes and resources are in place to facilitate department strategies Determine service gaps and client impact errors, ensuring a high level of accuracy is maintained for Investigations. Lead the team in providing excellent service and communicating standards throughout the business. Oversee the activities of break investigations to ensure that the achievement of quality departmental goals and objectives are met Ensure that our clients consistently receive superior service and support that is responsive, comprehensive and professional Actively participate in the establishment, implementation, review and enforcement of audit, SOX, regulatory and RBC Standing Orders requirements, and ensure the requirements are well communicated and followed by staff; Ensuring the integrity and accuracy of all records, policies and procedures meet regulatory, statutory and established Bank practices What do you need to succeed? Must-have 2+ years of experience managing a team 4+ years of experience in a Financial setting Strong communication skills Highly developed problem solving skills Ability to oversee and manage a diverse team Strong ability to exercise a high degree of judgement and negotiation Highly developed leadership Nice-to-have: Knowledge of International Banking Practices Reconciliation or Accounting background Knowledge of Cash Settlements and trading products A quick learner comfortable with ambiguity What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Banking, Communication, Customer Service, Decision Making, Growth Coaching, Independent Judgment, Leadership, Negotiation, Operational Delivery, Operational Strategies, People Management, Problem Analysis, Process Improvements, Reconciliations (Inactive), Risk Management, Time Management, Treasury Management Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-05-04 Application Deadline: 2026-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

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Responsibilities

Lead a Reconciliation and Investigation team to ensure operational goals, regulatory controls, and audit requirements are met. Oversee break investigations and maintain strong relationships with clients and vendors to ensure superior service delivery.