Manager Recruitment - Guest Experience at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruitment, Guest Experience, Assessment Centers, High-Volume Hiring, Stakeholder Management, Data-Driven Decision-Making, Sourcing Strategies, Candidate Evaluation, Continuous Improvement, Logistics, International Recruitment, Communication Skills, Process Design, Talent Pipelines, Market Insights, Adaptability

Industry

Airlines and Aviation

Description

Lead end-to-end recruitment for Guest Experience teams, covering both high-volume requirements (e.g., Guest Relations Agents) and niche/leadership roles across international locations. Develop, implement, and continuously refine the recruitment strategy for large-scale hiring programs, ensuring delivery of 50-60 hires per quarter. Design assessment frameworks tailored to volume recruitment needs, including building and deploying robust Assessment Centre models that support consistent, fair, and scalable selection. Ensure objective, consistent, and competency-based candidate evaluation aligned with Etihad's standards. Own the design and delivery of bulk-hiring Assessment Centers, including tools, scoring frameworks, assessor calibration, and on-the-day logistics. Educated to Degree Level in any discipline. Minimum 7 years of professional recruitment experience, with proven success in high-volume hiring and specialist/leadership recruitment. Experience designing and delivering Assessment Centers and high-volume recruitment methodologies is essential. Experience working across multiple international locations; ability to travel up to 6-8 times per year. Strong capability in leveraging recruitment technologies, market insights, sourcing strategies, and data-driven decision-making. Prior experience in the Middle East and/or airline or hospitality sectors is an advantage but not required. Excellent spoken and written English communication skills. Demonstrated ability to influence and manage stakeholders up to senior leadership level. Proven ability to adapt to new environments, design new processes from the ground up, and drive continuous improvement. Ensure all recruitment activities align with business timelines - particularly during large operational ramp-ups such as new guest service center openings. Build talent pipelines for recurring high-volume roles, ensuring a ready pool of qualified, motivated, and culturally aligned candidates.

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Responsibilities

Lead end-to-end recruitment for Guest Experience teams, ensuring delivery of 50-60 hires per quarter. Design and deliver bulk-hiring Assessment Centers and ensure alignment with business timelines during operational ramp-ups.