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JOB DESCRIPTION:

Reporting to the Director, Regulatory Compliance Management Oversight, Enterprise Compliance Governance (EC), this role is responsible for the execution of Sun Life’s RCM Oversight program. This is a pivotal role in ensuring the organization’s adherence to regulatory requirements, including with OSFI E-13 guidance, and supporting the local RCM testing programs with an effective and efficient Monitoring and Testing (M&T) framework.
You will work with Global Compliance Program Leads, Senior Compliance Officer teams, partners in Legal, Risk and Audit, as well as Risk & Governance teams within the first lines of defence to oversee M&T activities. These activities provide reassurance to the Chief Compliance Officer (CCO) regarding controls that mitigate regulatory risk across the organization. With a focus on continuous improvement and a requirement to ensure second line testing practices are appropriately risk-based and fit-for-purpose while meeting or exceeding regulatory expectations, you will support the development and maintenance of a framework that is designed to identify potential regulatory issues and areas of opportunity.
You will also support the development, implementation and reporting of health measures and quality metrics intended to provide the Global Compliance Leadership Team with confidence that the RCM program is operating effectively and as described. You will leverage RCM methodologies along with advanced monitoring and visualization tools to report on RCM Quality Key Performance Indicators (KPI), with a focus on data quality metrics from our Governance, Risk and Compliance (GRC) tool. Program effectiveness, driven from your program will help inform the Chief Compliance Officer’s quarterly opinion.
You have experience with financial services, with a strong understanding of regulatory requirements as they affect large and complex organizations like Sun Life. You also excel in implementing transformational initiatives that introduce organizational change, while taking a risk-based approach to standardization and fit-for-purpose outcomes. As a member of the Global Compliance Operations (GCO) team, you will demonstrate high personal and professional standards, act with integrity and in good faith for the best interests of Sun Life, role-model leader capabilities and values, and operate with intention.

• Maintain an RCM quality assurance program that assesses conformity of practices with Sun Life’s global RCM methodology, guidance, and systems
• Support the development and maintenance of RCM program and data quality metrics and reporting to help inform operational effectiveness ratings for local and global RCM programs
• Collaborate with external and internal stakeholders to ensure that the RCM quality assurance program continues to align with regulatory expectations and accurately reflects effectiveness of local programs
• Lead the development, roll out, and maintenance of effective and sustainable Monitoring and Testing program elements across Sun Life, ensuring consistency and standardization, while also ensuring appropriateness for each local testing program
• Support the development, roll out, and quality assurance of Second Line of Defence (2LoD) M&T activities taking place within Business Group Compliance teams, as well as providing support in the development and maturity of effective First Line of Defence (1LoD) monitoring activities
• Support the planning, development and execution of the Enterprise-wide Annual M&T Plan
• Provide insight to Business Group Compliance leaders regarding patterns and trends, regulator focus, and other information that can be considered for future tests and continuously improve local testing programs
• Contribute to CCO Quarterly Board Reporting by providing aggregated M&T reporting that speaks to the effectiveness of key controls across the enterprise
• Collaborate with the Enterprise Compliance Technology and Analytics team to expand the use of analytics to conduct effective M&T activities and RCM program assurance
• In collaboration with the Enterprise Compliance Technology & Analytics team, support the development of Governance, Risk & Compliance (GRC) Tool workflows, processes, and associated guidance
• Work closely with Internal Audit and Risk counterparts to identify and implement methodology, process and system testing and control integration opportunities
• Network with industry forums and contacts to gather insights and best practices while benchmarking Sun Life’s programs
• Lead and participate in compliance related projects and initiatives, as needed
• Maintain a high-performing, inclusive working environment, through effective hiring, development, coaching, and overall leadership
• Empower employees to take accountability and demonstrate BOLDER principles (Biased for action, Open to listen, Learn all the time, Drive outcomes, Empowering, and Resilient)