ABOUT US

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

READY TO JOIN US?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don’t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply.

ROLE SUMMARY

We are seeking a highly skilled and motivated Renewal Manager to join the Sophos team. As a Renewal Manager, you will play a critical role in affecting and operating the renewal process for our existing customer base. You will lead a team of renewals focused analysts and own the end-to-end renewals process for your customer base. Ideally, you possess strong people management skills, excellent attention to detail, and an understanding of business processes related to customer renewals.

WHAT YOU WILL DO

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• Team Leader: Cultivate a strong team-first mentality within a new team. Work with colleagues in other regions to learn best processes, and adapt them for your team’s customer base.

• Process Improvement: Drive a culture of continuous improvement on performance, process, and data accuracy. Drive data quality, process, and automation activities that improve process efficiencies.
• Collaboration and Communication: Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.
• Revenue Optimization: Drive the process of identifying opportunities for upsell, cross-sell, and expand customer contracts during the renewal journey. Work closely with the sales team to drive revenue growth from existing customers.
• Business Intelligence: Provide critical business insights to sales leadership based on business acumen and data analysis, be able to identify issues, recommend action plans, and execute. Perform weekly, monthly, and quarterly opportunity pipeline analysis, and data validation and identify gaps and actions required