JOB INFORMATION

Job Requisition ID: 74609
Ministry: Public Safety and Emergency Services
Location: Calgary
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: August 25, 2025
Classification: Manager Zone 2
Salary: $3,339.00to $4,4493.32 bi-weekly ($87,148 to $117,276/year)
The Police Review Commission (PRC) will be responsible for overseeing the police complaints process for all police services in Alberta and will have approximately 150 staff. Following implementation, the PRC will be at the forefront of leading and supporting police services through a significant change in process and philosophy.

ROLE RESPONSIBILITIES

The Case Management and Resolution Branch plays a vital role in upholding public trust by managing complaints, concerns, and compliments related to police conduct. With approximately 5,000 public contacts anticipated annually, the branch uses trauma-informed practices and collaborative resolution strategies to ensure fair and timely outcomes.
We are seeking a dynamic and experienced Manager of Resolution to lead our resolution team. Reporting to the Director of Resolution, this role is responsible for overseeing the day-to-day operations of complaint resolution, including the strategic application of Alternative Dispute Resolution (ADR) processes. The successful candidate will champion transparency, fairness, and continuous improvement in complaint handling, directly supporting the PRC’s mandate to deliver equitable outcomes for Albertans.

Key Responsibilities

• Lead and manage the resolution team, ensuring timely and effective handling of complaints.
• Oversee the ADR program, including triaging, assigning cases, and coordinating resolution committee meetings.
• Develop and refine ADR guidelines and practices to align with evolving community expectations.
• Monitor resolution metrics such as timelines, satisfaction rates, and consistency of outcomes.
• Cultivate relationships with external mediators, facilitators, and community partners.
• Conduct post-resolution debriefs to capture lessons learned and inform policy improvements.
• Ensure compliance with legislative requirements and PRC standards.
• Contribute to operational planning, performance measurement, and strategic reporting.
• Advise senior leadership on ADR policy development, implementation strategies, and impact assessments.

Please

PLEASE ENSURE YOUR COVER LETTER CLEARLY HIGHLIGHTS HOW YOUR EXPERIENCE IS ALIGNED WITH THE REQUIREMENTS AND NOTED ASSETS FOR THE ROLE.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to