Closing date: Sunday, 22nd June 2025 (midnight) Please note shortlisting and interviews may take place prior to the advertised close date, so don’t delay: apply now!
Position Description: PD - Manager Resolution Insights and Continuous Improvement.pdf
Location: SA,VIC,QLD

AS OUR NEW MANAGER, RESOLUTION INSIGHTS AND CONTINUOUS IMPROVEMENT, YOU WILL BRING THE FOLLOWING SKILLS:

• Dispute resolution experience
• Analytics and reporting experience
• Experience in business and compliance quality assurance
• Risk management experience
• Leading teams in operational or customer service areas
• Highly developed reporting and analysis skills
• Knowledge of RG271, and other relevant codes relevant to complaint management
• Leadership and coaching skills
• Superior attention to detail and analytical thinking
• Ability to investigate and apply appropriate judgement to complex situations
• Demonstrated ability to manage own resilience and work
• Data visualisation and skills (PowerPoint, excel, PowerBi, SQL)
• Working in complex environments where investigation and judgement needs to be applied

Please refer the Job description for details