Manager Retail Branch II

at  BECU

As the nation’s largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members’ financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There’s never been a better time to work for BECU.
To learn more visit becu.org/careers.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent related experience.
• Minimum three years of leadership experience required.
• Minimum four years of experience in a sales, retail, or banking environment.

Desired Qualifications:

• Experience leading a team of at least 4 direct reports preferred.
• Financial institution experience preferred.
• Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.
• Strong training, mentoring, and sales skills.
• Excellent conceptual and problem-solving skills. Ability to resolve complex problems with minimal guidance.
• Ability to exercise confidentiality and discretionary judgment.
• Effective leadership and negotiation skills.
• Proficient math skills, with a high degree of accuracy.
• Ability to work a flexible schedule to meet the needs of the branch.

Join the Journey
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.
EEO Statement:
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we’re still rooted in our values, practices and mission - and even more passionate about our future.
As one of the nation’s leading credit unions, we’re not driven by profit. We’re owned by our members and their interests are at the core of everything we do. Now we’re growing faster than ever before-but we’ll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you’ll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it’s our people who make us special.

• Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
• Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals.
• Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
• Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
• Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations.
• Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
• Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
  This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.