Manager, Revenue Cycle Account Resolutions at UT Southwestern Medical Center

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Collections, Patient Accounting, Supervisory Experience, Customer Service, Revenue Cycle Management, Policy Development, Negotiation, Budget Management, Data Analysis, Staff Management, Compliance, Project Leadership, Communication, Problem Solving, Performance Evaluation

Industry

Higher Education

Description

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY This position is responsible for self-pay and legal accounts receivable follow-up for a large, academic medical practice plan. Responsibilities include overseeing workflows to maximize staff productivity, the employees responsible for maintaining excellent customer service ensuring patient satisfaction, and the resolution of outstanding Accounts Receivable issues. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100%25 coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required Education High School Diploma or Bachelor's Degree Experience 10 years Experience in billing collecting, or patient accounting functions with minimum five (5) years supervisory experience with High School Diploma or 6 years Experience in billing collecting, or patient accounting functions with minimum five (5) years supervisory experience with Bachelor's Degree. JOB DUTIES Evaluates current billing and collection processes to ensure all revenue cycle systems are utilized to maximum capacity; researches and analyzes health care collection rules and regulations to make appropriate collection policy recommendations working with Senior Administrators, Managers and department revenue cycle staff. Assures timely and full collection of physician fees billed to self-pay patients, collection of deductibles, coinsurance and third-party liability payments; maintains effective communications with Clinical Chairs, Physicians and Administrators to ensure they are informed of issues that may prevent timely collections of accounts. Works with faculty and senior administration to develop and implement self-pay collections and charity policies and meets with external parties to discuss business relationships involving collection agency activities. Manages procedures involving negotiation, collection and referrals of third-party liability and other legal accounts; oversees filing of physician liens, completion of affidavits and related billing records; interacts with State agencies in referrals of estate and bankruptcy accounts. Analyzes and reports on the status, issues and recommendations for accounts receivables; manages production of statements and collection referrals according to departmental procedures in support of clinical departments. Manages and reviews staff workload in department; develops action plan to complete work which may include: monitoring and evaluating performance and staffing levels, requesting overtime, adding temporary help and/or new positions as needed. Acts as a liaison between customer service departments in affiliated facilities; manages the Automated Call Distribution (ACD) function to ensure quality customer service. Implements and manages respective personnel policies, procedures and practices; works to ensures compliance by department staff. Manages recruitment of staff and annual employee performance appraisals. Manages departmental budget and purchasing process. Participates as project leader for new software installations and process change initiatives; works with affiliated facilities and hospitals to resolve major billing issues and customer service issues. Maintain high-level, confidential data and ensure high quality customer service to reduce the risk of potential embarrassment or public relation issues for the medical practice. Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Responsibilities

This position oversees self-pay and legal accounts receivable follow-up for a large academic medical practice plan. Responsibilities include maximizing staff productivity, ensuring patient satisfaction, and resolving outstanding Accounts Receivable issues.