Manager Risk Management at American Express Company South Africa

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Risk Management, Data Analysis, SQL, Python, Analytical Skills, Communication Skills, Project Management, Underwriting Knowledge, Consumer Bureau Data, Statistical Concepts, Regulatory Knowledge, Team Leadership, Relationship Building, Business Strategy, Capacity Planning, Contact Strategy

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Planning & Contact Optimization Team (GPCO), a division of the Global Strategy and Enablement function (GS&E), are primarily responsible for ensuring that Global Servicing (GS) Customer Service operational performance goals are met effectively and efficiently across global. We deliver this through our expertise in Capacity Planning, Contact Strategy execution, Analytics and Project execution. As a GPCO Analyst you will be a strong communicator with the talent to drive and advance the performance of the business. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. UK Credit Risk Team’s objective is to define and develop credit risk strategies to drive growth and provide good customer outcomes at acquisition and through the customer lifecycle. The person will be responsible for conducting detailed analysis and implementing new credit risk strategies for UK consumer and small business card acquisition. This person will focus on tracking and explaining acquisitions metrics, developing & evaluating new data sources, and working on projects together with our business partners. Responsibilities: Generate analytical insights and spot hidden trends from data to quickly react to emerging credit trends Collaborate closely with marketing & product teams to help business achieve growth objectives Evaluate new data sources and stay abreast of industry trends to build upon existing frameworks to deliver profitable risk strategies as well as better customer outcomes Develop strong relationships with colleagues from the Central Risk organization, as well as Operations, Product, Acquisitions and Compliance teams to drive enterprise-wide projects for the UK market Drive operational excellence and ensure full compliance with regulatory requirements Minimum Qualifications At least 3 years’ experience in risk management or data analytical roles Bachelor’s or equivalent in quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science and Economics) Coding skills in SQL or Python with hands-on experience is required Strong analytical skills with the ability to apply both quantitative methods and business knowledge to build insights and deliver results Knowledge of underwriting and consumer/commercial bureau data Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations; conceptualize and sell ideas to internal and external partners Ability to build strong relationships with business partners across the enterprise Proven track record to work independently and within a matrix organization; partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions quickly and effectively Results driven with strong project management skills and ability to work on multiple priorities Ability to learn quickly and work independently with complex, unstructured initiatives Preferred Qualifications Understanding statistical concepts Knowledge of UK regulatory landscape for consumer lending Experience leading and developing junior team members Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The role involves contacting clients with overdue accounts to secure settlements and conducting preventive work to avoid future overdues. Additionally, the individual will analyze and implement new credit risk strategies for UK consumer and small business card acquisition.