Manager SA at EXL Talent Acquisition Team

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Analytical Acumen, Claims Lifecycle Expertise, BPO Operations Management, Workforce Optimisation, Quality Assurance, Risk Mitigation, Service Delivery Governance, Operational Integrity, Customer Outcomes, Compliance, Service Excellence, Operational Efficiency, Regulatory Compliance, Process Optimization, Accountability

Industry

Business Consulting and Services

Description

This role demands a strategic, forward thinking leader with advanced analytical acumen, deep expertise in end‑to‑end claims lifecycles, and a proven track record in steering large‑scale BPO operations. The Operations Manager serves as the driving force behind workforce optimisation, quality assurance, risk mitigation, and disciplined service delivery governance. By empowering teams to operate at peak performance, this leader ensures our claims campaign runs with precision, agility, and operational integrity. Central to the success of the campaign, the Operations Manager safeguards exceptional customer outcomes, maintains full compliance with insurer expectations, and upholds the highest standards of service excellence. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Responsibilities

This leadership role involves steering a large-scale BPO Insurance Claims Campaign, focusing on end-to-end performance, workforce optimization, quality assurance, and risk mitigation. The manager must ensure precise, agile service delivery while safeguarding exceptional customer outcomes and maintaining full compliance with insurer expectations.