ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

GENERAL SUMMARY:

The Manager of Sales Development is responsible for leading a team of entry level to experienced professionals
focused on providing operational excellence to the organization by ensuring sales targets and individual metrics
are met. This role supports the Sales team’s contribution to the growth of the organization by attracting new
partners.

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal

and external facing events

• Excellent presentation and communication skills
• Strong knowledge of the IT field and industry standards
• Exceptional leadership, negotiation, and change management skills
• Proficient in Microsoft applications

EDUCATIONAL/VOCATIONAL/PREVIOUS EXPERIENCE RECOMMENDATIONS:

• Bachelor’s degree in related field or equivalent business experience
• 5+ years of relevant experience
• 2+ years of managerial experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sets goals and objectives for team members for achievement of operational results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and

stakeholders

• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Provides leadership in the areas of sales, management, metrics, systems, and processes
• Creates and maintains tools and processes for successfully managing the overall Sales program and the

individual initiatives

• Leads sales efforts to build, forecast, identify, and address interdependencies
• Researches and documents risks and high-level change management issues and delivers status on a

regular cadence

• Collaborates with cross-functional teams to develop successful sales campaigns
• Identifies, determines, and recommends corrective action to mitigate risks and potential impacts to the

enterprise

• Develops reporting and communications for executive leadership and enterprise on overall sales

performance, risks, updates, and requests

• Recommends improvements on sales initiatives, delivery, and business analysis processes
• Assists in the operational and tactical aspects of managing multiple opportunities throughout the sales

lifecycle, including planning, executing, and closing

• Serves as the point of contact for the Sales Development team and for sales-related information
• Works cross-functionally to focus on planned demand generation campaigns and help the team execute

on the campaigns

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at interna