Are you a seasoned professional with a deep understanding of SaaS B2B sales operations, highly analytical, and a passion for driving organizational excellence? Good news! 1WorldSync is looking for a Manager, Sales Operations to join our team.
1WorldSync is the industry leader in product content management. With over 550 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking a Manager, Sales Operations to support our growing global team.
Reporting to the Chief Marketing Officer, as the center of excellence supporting our global business units, the Manager, Sales Operations will play a pivotal role in driving efficiency, optimizing processes, and providing crucial support to our North America and EMEA revenue teams. The person in this role will work with sales, marketing and product teams to develop and execute a multi-faceted operations plan to support the organization’s growth. Responsible for reporting and analytics for the 1WorldSync revenue organizations, this person will establish and monitor key metrics, activities, and results against goals.

As Manager, Sales Operations at 1WorldSync, you will be successful in this role when you:

• Partner with sales, marketing, customer success, finance, and other departments to align goals and ensure a unified approach to revenue generation and retention
• Build insight-rich dashboards and reports in our front-end analytics tools including reporting to be used for Sales Comp and other KPI needs
• Employ data analysis tools and techniques (using our BI system) to assist the business units in decision-making from data reports produced
• Track leading indicators of customer health and renewal - and analyze them to understand what’s going well and what’s not
• Analyze and streamline end-to-end revenue processes, from lead generation to customer retention, to improve efficiency and drive growth
• Coordinate and lead weekly, monthly, and quarterly forecast roll-ups across all business units and global revenue teams ensuring forecast hygiene for new business, renewals, upsells, cross-sells, down-sells, churn, and professional services.
• Build a deep understanding of Netsuite applications and partner with the business systems and finance teams.
• Regularly monitor customer and territory assignments, ensuring every account is owned by a designated sales representative at all times.
• Provide data-driven insights into sales territory assignment to maximize the potential of existing customers and addressable market.
• Partner with our CRM and technology teams to troubleshoot, test, and maintain the platform and configurations to ensure strong optimization and functionality.
• Support and assist with Annual Planning execution (OKR/KPI development, segmentation, portfolio/territory definition)
• Evaluate and implement new tools and technologies to enhance the efficiency and effectiveness of our revenue operations
• Other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in business or related field
• 5+ years of business experience in analytics, business intelligence, operations, marketing, sales, customer success, sales ops and/or finance in SaaS organizations

DESIRED SKILLS AND EXPERIENCE:

• Proven track record of successfully leading revenue operations initiatives and driving measurable results to meet sales goals
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Experience working in a fast-paced, dynamic environment with a high degree of ambiguity and change.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
• Advanced proficiency in CRM, business intelligence, and sales/marketing systems, as well as excellent analytical, problem-solving, and project management skills. NetSuite and Ironclad skills are a plus.
• Experience working across multiple types of sales cycles including enterprise, mid-market, transactional, and digital sales
• Highly effective in all forms of communication: Presentation, email, video, etc
• Leads by example. Demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration

• Partner with sales, marketing, customer success, finance, and other departments to align goals and ensure a unified approach to revenue generation and retention
• Build insight-rich dashboards and reports in our front-end analytics tools including reporting to be used for Sales Comp and other KPI needs
• Employ data analysis tools and techniques (using our BI system) to assist the business units in decision-making from data reports produced
• Track leading indicators of customer health and renewal - and analyze them to understand what’s going well and what’s not
• Analyze and streamline end-to-end revenue processes, from lead generation to customer retention, to improve efficiency and drive growth
• Coordinate and lead weekly, monthly, and quarterly forecast roll-ups across all business units and global revenue teams ensuring forecast hygiene for new business, renewals, upsells, cross-sells, down-sells, churn, and professional services.
• Build a deep understanding of Netsuite applications and partner with the business systems and finance teams.
• Regularly monitor customer and territory assignments, ensuring every account is owned by a designated sales representative at all times.
• Provide data-driven insights into sales territory assignment to maximize the potential of existing customers and addressable market.
• Partner with our CRM and technology teams to troubleshoot, test, and maintain the platform and configurations to ensure strong optimization and functionality.
• Support and assist with Annual Planning execution (OKR/KPI development, segmentation, portfolio/territory definition)
• Evaluate and implement new tools and technologies to enhance the efficiency and effectiveness of our revenue operations
• Other duties as assigned