Core Responsibilities

Strategic Partnership & Execution

• Operational Partner: Partner closely with RVPs on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.
• Leadership Proxy: Act as a stand-in for the Regional Sales Leader when needed, representing regional interests and nuances in cross-functional and global forums.
• Sales Rigor: Own core regional sales processes end-to-end, including territory planning, demand generation tracking, performance reporting, and quarterly business reviews (QBRs).

AI & GTM Automation

• AI Adoption Leader: Drive the rollout, adoption, and scaling of AI automation tools and processes across the EMEA GTM organization to improve sales velocity and efficiency.
• Process Optimization: Identify regional process bottlenecks, design simple, automated workflows, and document scalable solutions that can benefit the wider global team.

Data & Tech Stack Management

• Actionable Insights: Analyze data across Salesforce and BI tools to deliver practical recommendations regarding regional growth, pipeline health, and market coverage.
• Local SME: Serve as the regional subject matter expert for Zendesk’s sales tech stack, ensuring high data quality and pipeline precision.
• Global Alignment: Collaborate with global peers in GTM Ops, Enablement, and RevOps to influence tooling, process improvements, and standard KPIs.

What We Are Looking For

• SaaS Experience: 3+ years of experience in a Sales Operations or Revenue Operations role, ideally within a fast-paced, scaling SaaS environment.
• German language desirable but not required.
• Change Management & Tech Savvy: A proven ability to drive software adoption—specifically AI or automation tools—and a clear understanding of how to get sales teams aligned behind new technology.
• Data Fluency: Strong analytical skills with hands-on experience using Salesforce and BI tools (SQL knowledge is a plus) to solve business problems.
• Balanced Execution: The ability to manage long-term strategic projects (like territory modeling) while efficiently handling day-to-day tactical requests.
• Collaborative Mindset: High autonomy within your assigned regions, paired with a team-first approach to working with global peers and centres of excellence.
• Curiosity for AI & Innovation: A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini, ChatGPT, Claude, and other large language models (LLMs) to drive workflow efficiency.