OVERVIEW

We are seeking a highly self-motivated, data-driven, and detail-oriented people manager to lead our ‘Seller Experience/ CRM’ Center Of Excellence. The team identifies and utilizes advanced technologies to improve sales-interfacing workflows with the objective to boost revenue and operational efficiency. The role entails managing a high performing team that defines the overarching CRM workflow strategy (e.g. Customer Prioritization, Account Plans, Pipeline Management, Next Best Actions etc.) for the Sales organization and implements it into a scalable, integrated process and technology system.
This position requires a strong background in Sales Operations and specifically, the development, implementation, and optimization of CRM/ sales automation initiatives that yield actionable business insights. In this role, you will be responsible for leading a group of CRM subject matter experts, defining automation priorities that align with sales objectives, driving the development of 1st/ 3rd party tools, and ensuring their successful adoption and ongoing optimization. This role requires an experienced Sales Process & Technology leader who has the ability to define a CRM vision for the organization and to take multiple complex, cross-functional projects from concept to execution. The ideal candidate is an independent operator, possesses strong analytical skills and can translate findings into concrete automation and efficiency initiatives for the entire team. Additionally, the candidate should be comfortable working in a fast-paced, ambiguous environment where they can adapt, prioritize, and execute business outcomes with operational rigor.
You will collaborate directly with cross-functional teams in Sales, Marketing, Product, and Analytics. This role requires end-to-end ownership of our Seller Experience/ CRM objectives, either by leading initiatives directly or by influencing outcomes through others. Your strong relationship-building, influencing, and communication skills will help you succeed.

Please refer the Job description for details