Manager / Senior Manager - Technical Accounts at CleverTap

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Technical Account Management, Technical Onboarding, Communication Skills, Mobile Development, Web Development, Problem Solving, Product Implementation, Customer Engagement, Data Sanity, Technical Discussions, Documentation, Collaboration, Customer Success, B2B SaaS, API

Industry

technology;Information and Internet

Description

About the Role: You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system along with health checks for all existing issues of their quota of customers. This role also requires you to engage directly with customers to understand their use cases, challenges, and collaborate with internal teams to resolve issues and drive product adoption. What will you do : Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts. Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity. Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle. Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.) Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes What are we looking for ? Must Have: 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome Work internally to drive teams in order to create workable solutions for the client Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development Good to Have: Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies Experience with web development Measures of Success: Platform audits and health checks Product adoption - breadth and depth Who will you report to: Associate Director - Customer Solutions Why join us Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. You are passionate about technology and its impact on the high-growth mobile technology space Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. Flourish in an Environment that Nurtures Growth and Curiosity Learn More: Get to know us better before you apply! Check out our product documentation, engineering blog, and customer stories to see how we work and what we value. Clever.ai CleverTap Developer Documentation Blogs TesseractDB™ CleverTap Product Demo About CleverTap: CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit http://clevertap.com/clevertap.com or follow us on Linkedin and X. Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

Responsibilities

You will provide complete technical solutions for CleverTap product integration and conduct health checks for existing customer issues. The role involves engaging with customers to understand their challenges and collaborating with internal teams to drive product adoption.