Manager - Senior Medical Staff & Business Systems at Western Health

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

135000.0

Posted On

22 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Financial Management, Analytical Skills, Budget Management, Credentialing, Contract Management, Stakeholder Engagement, Governance, Compliance, Continuous Improvement, Operational Management, Customer Service, Team Development, Project Management, Digital Transformation, Communication

Industry

Hospitals and Health Care

Description

Location: Footscray Hospital Employment Type: Full-Time, Ongoing Salary: Admin Grade 6 (up to $135,000 pa) + Superannuation + Salary Packaging Benefits: 5 weeks’ annual leave | Monthly ADO | Salary Packaging | Leadership Development Lead, Influence and Transform. Western Health is seeking an experienced, thoughtful and accountable leader to join our Medical Workforce Unit (MWU) as Manager, Senior Medical Staff & Business Systems (SMS & BS). This is a significant leadership role responsible for strengthening the systems, processes and governance that support more than 1,000 Senior Medical Staff across our growing health service. About the role: As the Manager, SMS & BS, you will provide senior leadership across all SMS workforce functions, including recruitment, appointment and contract management, credentialing, scope of practice, contracts administration, billing and invoicing, governance and financial oversight. You will lead a specialist team, partner closely with Heads of Unit, clinical leaders, HR, Finance, Payroll and executive stakeholders and drive improvements that lift the quality, accuracy and reliability of SMS workforce and MWU services. The role includes leading value-add projects, improvement initiatives, digitisation and policy/SOP development, as well as ensuring a strong and supportive development pathway for MWU staff. This is a senior leadership position within the MWU and includes acting for the Director as required, providing operational coverage for the Manager, JMS and rotating portfolios every 12–24 months to strengthen capability and your leadership journey. What Will You Lead and Deliver High-quality SMS workforce operations Overseeing SMS recruitment support, appointment processes, contract development and recredentialing Ensuring documentation, credentialing (including Cgov), Visas and registrations are accurate and compliant Serving as the senior liaison for SMS workforce queries Leadership, culture and team capability Leading and developing a specialist coordination team Building a culture of accountability, customer service and professionalism Delivering a strong capability-building pathway for MWU staff Continuous improvement, systems development and projects Leading value-add projects, transformation initiatives and digital improvements Updating and embedding contemporary policies, procedures and standard operating processes Strengthening governance frameworks, documentation, reporting and data systems Financial governance, billing and business systems Managing MWU billing, invoicing, CME claims, debt management and contractual arrangements Leading financial reporting, analysis, costing and business case development Strengthening financial controls and ensuring accuracy, transparency and data integrity About the Medical Workforce Unit (MWU) The MWU is a dynamic and high-impact team that supports more than 2,000 medical staff across Western Health. We provide strategic direction and hands-on operational leadership in all aspects of medical workforce management, including recruitment, credentialing, contracting, rostering, onboarding, workforce planning, leave management, timesheets and payroll support. We work closely with hospital leadership, clinical departments and external partners to ensure our hospitals are safely staffed and able to deliver world-class care to the communities of Melbourne’s West. As Western Health continues to expand, including the opening of the new Footscray Hospital, this is an exciting time to shape the future of medical workforce services. Who We're Looking For: We are seeking a senior leader who brings: Strong leadership experience in workforce, operational or business management environments High-level financial, analytical and budget experience, ideally within a complex or regulated setting Experience with credentialing, medical workforce, HR and/or contract management Excellent communication and stakeholder engagement skills A strong commitment to accuracy, governance and compliance The ability to balance operational pressures with long-term improvement priorities Resilience, sound judgement and adaptability in fast-paced environments A passion for service excellence, contemporary systems and continuous improvement Experience within medical workforce or health administration is highly regarded Position Description About Western Health Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs. With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage. We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology. We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges. Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall. Why join us? Compensation and benefits Competitive salary packages aligned with market standards. Health and wellbeing programs, including flexible work arrangements. Scholarships and grants to support your continuous learning journey. Learning and development opportunities Access the Western Health Learning Academy (WHA) for personalised learning pathways. Professional growth programs, including postgraduate studies and clinical education. Mentorship and career support. Community impact and inclusion Make a meaningful difference in patients’ lives through compassionate care. Join a workforce that champions diversity and inclusion. Engage in community wellbeing initiatives and groundbreaking healthcare research. Organisational culture and environment Thrive in a collaborative, compassionate and innovative team environment. Be part of a culture that celebrates continuous improvement and excellence in healthcare. Ready to make an impact? If you excel in complex environments, have a keen eye for detail, enjoy improving systems and processes, and bring a warm, professional and customer-focused approach to stakeholder engagement, we would love to hear from you. Simply click on the “apply” button and follow the prompts. If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying. Closing date: 11:59pm on 19 January 2026. We encourage you to apply as soon as possible, as applications will be reviewed and interviews may commence prior to the closing date. Enquiries: For further information about this role, contact Hien Nguyen (Director - Medical Workforce) at Hien.Nguyen3@wh.org.au. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people. Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe. All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable). Western Health does not accept unsolicited resumes/applications from recruitment agencies. Western Health

Responsibilities

The Manager, Senior Medical Staff & Business Systems will oversee SMS workforce functions including recruitment, appointment, and contract management. The role also involves leading a specialist team and driving improvements in SMS workforce services.