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Manager, Service Center at TForce Freight

Pottstown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Data Analysis, Productivity Analysis, Service Quality Improvement, Action Plan Development, Customer Requirement Understanding, Operational Expertise, Performance Planning, Route Allocation, Performance Reporting, Root Cause Analysis, Work Procedure Adherence, Policy Communication, Customer Relationship Management, Issue Resolution, Customer Retention, Skill Gap Identification

Industry

Truck Transportation

Description

Job Title: Manager, Service Center Job Summary: This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. Job Responsibilities: Reviews projected performance plans to verify the correct number of drivers and routes are allocated. Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. Observes dock operations to ensure established work procedures are followed. Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals. Communicates updated corporate policies and service center work rules. Manages and maintains customer relationships, resolves issues, and retains customers. Identifies individual and team skill gaps and developmental opportunities. Oversees Managers and Supervisors. Job Requirements: U.S. citizen or otherwise authorized to work in the U.S. Excellent Verbal and Written Communication Skills- Required Bachelor's Degree or international equivalent - Preferred

Responsibilities

This role oversees the daily operations of Service Centers by analyzing performance data to meet productivity, service, and quality targets. The manager collaborates with the team to develop action plans and participates in sales meetings to provide operational expertise regarding customer expectations.