Manager, Service Center - TForce Freight at TForce Freight

Commerce, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Data Analysis, Productivity Improvement, Service Quality, Customer Relationship Management, Team Collaboration, Performance Reporting, Dock Operations Oversight, New Hire Orientation, Policy Communication, Skill Gap Identification, Managerial Oversight, Issue Resolution, Service Level Improvement, Action Plan Development, Sales Team Collaboration, Service Center Management

Industry

Truck Transportation

Description

Job Title: Manager, Service Center Job Summary: This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. Job Responsibilities: Reviews projected performance plans to verify the correct number of drivers and routes are allocated. Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. Observes dock operations to ensure established work procedures are followed. Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals. Communicates updated corporate policies and service center work rules. Manages and maintains customer relationships, resolves issues, and retains customers. Identifies individual and team skill gaps and developmental opportunities. Oversees Managers and Supervisors. Job Requirements: U.S. citizen or otherwise authorized to work in the U.S. Excellent Verbal and Written Communication Skills- Required Bachelor's Degree or international equivalent - Preferred Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency—delivering more solutions and more results at every turn.

Responsibilities

The Service Center Manager oversees daily operations and analyzes data to improve service levels. They collaborate with management to develop action plans and participate in sales meetings to align with customer expectations.