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Manager, Service Center - TForce Freight at TForce Freight

Providence, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Data Analysis, Productivity Improvement, Service Quality, Customer Relationship Management, Team Leadership, Communication Skills, Problem Solving, Performance Management, New Hire Orientation, Policy Communication, Skill Gap Identification, Service Level Improvement, Sales Collaboration, Dock Operations Oversight, Action Plan Development, Service Center Management

Industry

Truck Transportation

Description

Job Title: Manager, Service Center Job Summary: This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. Job Responsibilities: Reviews projected performance plans to verify the correct number of drivers and routes are allocated. Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. Observes dock operations to ensure established work procedures are followed. Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals. Communicates updated corporate policies and service center work rules. Manages and maintains customer relationships, resolves issues, and retains customers. Identifies individual and team skill gaps and developmental opportunities. Oversees Managers and Supervisors. Job Requirements: U.S. citizen or otherwise authorized to work in the U.S. Excellent Verbal and Written Communication Skills- Required Bachelor's Degree or international equivalent - Preferred

Responsibilities

The Service Center Manager oversees the daily operations of TFF Service Centers, analyzing operational data to meet productivity and service targets. They collaborate with management to develop action plans for service improvement and participate in sales meetings to align with customer expectations.