MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE AND ATTRIBUTES:

• Advanced management abilities.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent ability in managing coordinated delivery of service.
• Excellent written and verbal communication skills.
• Good at solving problems and can use initiative to drive innovation.
• Ability to work well in a pressurised environment.
• Assertive in approach and displays excellent persuasion and influence abilities.
• Advanced analytical with proven negotiation skills.
• Passionate, strong initiative, self-driven with commitment to succeed.
• Ability to receive objective based assignments and determines resources to meet schedules and goals.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field.
• ITIL Certification, such as ITIL Foundation or higher-level certifications.
• Project Management Professional (PMP) certification desirable.
• Client Relationship Management certification desirable.

REQUIRED EXPERIENCE:

• Advanced demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider.
• Advanced experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle.
• Advanced experience in managing client relationships, understanding client needs, and ensuring client satisfaction.
• Advanced demonstrated years of experience managing and leading a service delivery team and / or related function.
  Workplace type:
  Hybrid Working

KEY RESPONSIBILITIES:

• Leads and coaches a team of one or more Service Delivery Specialists.
• Provides support and guidance to the team.
• Provides subject matter expertise to the team.
• Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists.
• Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements.
• Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team.
• Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis.
• Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements.
• Manages and coordinate the service delivery budget, compile reports and service delivery metrics.
• Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies.