Manager Service Delivery at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Service Level Management, Analytical Skills, Incident Response, ITIL Practices, Multi-Vendor Environment, Governance, Performance Reporting, Continuous Improvement, Stakeholder Engagement, Technology Leadership, Community Safety

Industry

Law Enforcement

Description

Computer Systems Officer Level 6 Temporary Full-Time up to October 2026 Parramatta and Sydney Olympic Park About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Service Delivery Manager to be part of our Service Desk, Technology and Communication Services Command. The Manager Service Delivery is responsible for the design and ownership of several Service Management processes including Problem Management, Change Management, Configuration Management, Knowledge Management and Service Level Management related to the NSWPF ICT portfolio. The role will be responsible for day-to-day management, quality and integrity of the execution of the processes. This role will work cross-functionally with ICT teams and key stakeholders, utilise analytical skills in dissecting complex problems, and delivering clear recommendations. Community Contribution: Drive technology and service delivery excellence that directly supports frontline policing and public safety. Professional Growth: Access career development opportunities within Corporate Services and Technology Commands, working on enterprisescale IT operations. Critical Role in Technology: Lead initiatives to optimise IT services, coordinate incident response, and maintain mission-critical systems. Ethical Workplace: Operate under NSWPF’s Statement of Values and Code of Conduct, promoting integrity, accountability, and community service. Purpose-Driven Environment: Make a tangible impact on community safety through technology leadership and innovation View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; salary packaging options via superannuation contributions or a novated vehicle lease; convenient location for public transport and to shops etc; and in-house gym facilities. (Parramatta) How to Apply Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: How have you previously ensured governance and performance reporting for large-scale managed services contracts, and what tools and processes did you use to drive continuous improvement? Target Question 2: Can you describe your experience managing service delivery in a multi-vendor environment, particularly in alignment with ITIL practices and contractual service levels. Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via 0417 191 666. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity: The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages. If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at PCC-INCLUSION@police.nsw.gov.au. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

The Manager Service Delivery is responsible for the design and ownership of several Service Management processes related to the NSWPF ICT portfolio. This role will manage the day-to-day execution of these processes and work cross-functionally with ICT teams and key stakeholders.