Manager, Service Delivery Partners - MVA Affiliate Clinics at Lifemark Health Group

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

85000.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Service Delivery, Quality Assurance, Operational Leadership, Business Development, Analytical Thinking, Problem Solving, Communication Skills, Microsoft Word, Microsoft Teams, Microsoft Excel, Microsoft PowerPoint, Database Management, Compliance Auditing, Market Analysis, Onboarding

Industry

Wellness and Fitness Services

Description

This is a remote opportunity and can be based anywhere in Ontario. Occasional travel for events and to client sites will be required. Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts, and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth is a vision to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022. Role Overview: Lifemark Health Group is seeking a dynamic and results-driven Manager, Service Delivery Partners – MVA Affiliate Clinics to support the ongoing success and growth of our Motor Vehicle Accident (MVA) Affiliate Clinic Network. The role will report into the Director, Providers and Partnerships. Aligned with our mission of 'Movement to a better life,' this role is responsible for building strong partnerships, ensuring service excellence, and driving performance across affiliated providers. To excel in this position, you have a passion for providing high quality healthcare and a great experience for those we are serving as well as our partners. You are highly organized with meticulous attention to detail, analytical in your thinking and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Teams, Excel, PowerPoint and databases. Strong knowledge of industry relevant legislation and regulations is vital in providing direction and support. You rely on your healthcare background to offer guidance and solutions in your role. Effective communication is key in fostering these relationships, and while proficiency in French is an asset, knowledge of multiple languages is also valued. Key Responsibilities: Partner & Affiliate Relationship Management * Cultivate and manage relationships with MVA affiliate clinics and service delivery partners. * Act as a trusted advisor and key point of contact. * Monitor partner satisfaction and referral performance. * Identify growth opportunities within the network. Service Delivery & Quality Assurance * Ensure adherence to service standards from intake to delivery. * Act as subject matter expert on MVA and operational requirements. * Conduct audits and ensure compliance with standards. * Analyze outcomes and provide reporting insights. Operational Leadership & Collaboration * Collaborate with internal teams to support service delivery. * Support onboarding of new clinics including training. * Develop and deliver educational sessions and materials. Business Development & Growth * Support expansion of the affiliate clinic network. * Manage opportunity pipeline and market analysis. * Contribute to strategic growth initiatives. What we're looking for: * 3–5+ years in healthcare, rehabilitation, or insurance industries. * Experience managing clinic networks or service delivery partners. * Relevant healthcare degree is an asset. * Strong analytical, communication, and problem-solving skills. * Proficiency in Microsoft Office tools. Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accomodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca #LI-NC1

Responsibilities

Manage relationships with MVA affiliate clinics and service delivery partners to ensure service excellence and growth. Oversee quality assurance, compliance audits, and the onboarding of new clinics within the network.