WORK WHERE IT MATTERS

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:
Compass Point is looking for a Manager Service Desk to work in Tampa, FL. The Service Desk manager interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. This is primarily a Monday-Friday dayshift position however the Service Desk Manager may be required to work rotating shift schedules to include nights, weekends, and holidays on short notice. To join our team of outstanding professionals, apply today!

Responsibilities:

• Manage the day-to-day operations of the service desk, ensuring efficient and effective support.
• Supervise employees engaged in IT support functions, overseeing performance and productivity.
• Oversee service desk support, ensuring timely resolution of end-user issues and seamless access to technology resources.
• Collaborate with Computer Analysts, Programmers, and Engineers to assess software and equipment needs.
• Review and monitor departmental activities, implementing necessary changes to enhance efficiency and effectiveness.
• Contribute to establishing organizational standards, policies, and goals, effectively communicating them to subordinates.
• Apply comprehensive knowledge of industry concepts and principles to improve service delivery.
• Lead and direct the work of team members, making personnel decisions as needed.
• Administer departmental policies and procedures, evaluate performance, and assist in developing budgets, strategic plans, and policy modifications.

Qualifications:

MINIMUM REQUIRED QUALIFICATIONS:

• Minimum of 3 years’ experience in a relevant position.
• Must have DoD 8570 IAT Level I certification.
• Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.
• Must possess current TS Clearance with SCI.

PREFERRED QUALIFICATIONS:

• DoD 8570 IAT Level II certification.
• Special Operations Force experience.
• Associates Degree.
  Benefits Description: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees. Job ID: 2025-16470 Work Type: On-Sit

• Manage the day-to-day operations of the service desk, ensuring efficient and effective support.
• Supervise employees engaged in IT support functions, overseeing performance and productivity.
• Oversee service desk support, ensuring timely resolution of end-user issues and seamless access to technology resources.
• Collaborate with Computer Analysts, Programmers, and Engineers to assess software and equipment needs.
• Review and monitor departmental activities, implementing necessary changes to enhance efficiency and effectiveness.
• Contribute to establishing organizational standards, policies, and goals, effectively communicating them to subordinates.
• Apply comprehensive knowledge of industry concepts and principles to improve service delivery.
• Lead and direct the work of team members, making personnel decisions as needed.
• Administer departmental policies and procedures, evaluate performance, and assist in developing budgets, strategic plans, and policy modifications