• Associate with an established global brand
• Long term development opportunity in a growing organisation
• Flexible work from home options – 4 days in office

ABOUT US

Canon is the world’s leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

ABOUT THE ROLE

The department is responsible for providing outstanding pre and post sale service as well as customer experience while being aligned with sales and marketing to Canon’s business imaging customers. The role requires managing service operations and team performance for the WA region. A key element of the role involves ensuring that the delivered services are compliant with the state regulatory and quality requirements. The role may require occasional travel to regional and remote sites.
This is a Perth based hybrid role reporting to the Senior Manager – Direct Services.

MAIN DUTIES

• Responsible for planning, evaluating, optimising, and managing service operations and performance across Western Australia (WA) including regional and remote areas.
• Effectively lead and motivate the team to ensure the achievement of the service business results and objectives which includes, service revenue, gross profit, expense control, operating profit, customer satisfaction and KPI’s.
• Ensure services, across states and regions comply with regulatory and quality standards. This includes the management of site and state specific HSE systems and practices while making sure they are in line with both the Mines Safety Regulations 1995 and the Mines Safety and Inspection Act 1994 (requirement to hold S44 or equivalent appointed individual qualification, for WA only).
• Monitor the teams KPI’s and initiate appropriate performance management action where necessary.
• Manage branch performance against Services & Support (S&S) Profit & Loss statements.
• Manage branch performance against customer satisfaction targets.
• Manage customer expectations in line with product performance.
• Work closely with the internal Sales team to grow our business.
• Ensure service delivery targets are met including response times and contracted Service Level Agreements (SLA).
• Ensure there is compliance with all Occupational Health & Safety (OH&S) policies.