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Manager, Service Quality at Logistics Oman

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Excel, Power BI, Interpersonal Skills, Problem Solving, Multi-tasking, Communication, Financial Acumen, Team Management, Mentoring, Coaching, Process Engineering, Process Auditing, Strategic Planning, Customer Relationship Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position directs and supports process strategy, and is a process architect, process engineer, educator, coach, and auditor. The work ranges from consulting with internal and external customers, service delivery teams, and management to assess the current environment, systems, processes, and culture to formulate strategic process plans to help the region achieve performance excellence; designing detailed and systemic implementation plans, solutions, and executing them according to agreed objectives; and delivering customized education, quality control programs to foster ownership, leadership, proficiency, collaboration, and teamwork and to secure the agreed performance results and strengthen customer relationships. This is a proactive position whose success depends on forward-thinking opportunities and solutions to differentiate APL Logistics in the 3PL industry. Leadership includes communication (internal and external), problem resolution, customer and team escalation, point, account coverage and customer satisfaction across global products, which consist of offshore operations teams, service integrity, customer support, management team, APLL account management teams, systems, operations and sales. Senior Manager will implement new accounts, new system and procedures, lead customer business reviews, develop customer relationships, assist in the development of new programs, and establish new business potentials for stronger business relationships among internal and customer stakeholders

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Responsibilities

This role directs process strategy and acts as a process architect and auditor to achieve performance excellence. It involves designing implementation plans, delivering quality control programs, and managing customer relationships across global products.