Manager Service Support at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Procurement, Vendor Management, Order Management, Service Data Management, SLA Compliance, People Management, Operational Excellence, Process Improvement, Analytical Skills, Customer Focus, Supply Chain Coordination, Shared Services Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? * High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. * Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. * Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. * A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Job Responsibilities: * The Manager, Service Operations leads the back-office teams responsible for Procurement, Vendor Management, Order Management, and Service Data Management, each delivered through a team leader or supervisor. * The role is accountable for SLA compliance, processing accuracy, and data integrity across these functions, supporting Vertiv’s Americas Services business through process discipline and continuous improvement. * Success requires strong operational and people management capability, analytical skills, and a customer-focused mindset, along with the ability to manage through leaders and coordinate across supply chain, field operations, sales support, and finance. Qualifications: * 10+ years of progressive experience in services process, customer support, or business process operations. * With 3 to 4 years managing team leaders or supervisors (managing-managers experience), not solely individual contributors. * Proven track record running multi-team operations through a leadership layer in a shared services or global business services environment supporting procure-to-pay, order-to-cash, or data management functions. * Demonstrated experience implementing process improvements, ensuring data quality, and driving measurable results in operational support functions. Experience with procurement, order management, or supplier coordination required. * Amenable to The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development * Transparent and Open Communication

Responsibilities

The Manager of Service Operations leads back-office teams across procurement, vendor, order, and service data management. The role is accountable for SLA compliance, data integrity, and driving continuous improvement for the Americas Services business.