Manager - Service Transition.Information Technology at MTN Group

, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Transition, Change Management, Release Management, IT Asset Management, Configuration Management, ITIL, ISO 20000, CMDB Governance, Risk Evaluation, Stakeholder Management, People Management, Agile, DevOps, KPI Monitoring, Process Improvement, IT Service Management

Industry

Telecommunications

Description

Reports To: Senior Manager - Service Management Division: Information Technology Mission: > * Lead and govern the end-to-end Service Transition function for MTNN IT, > ensuring structured, controlled, and risk-managed transition of IT services > from development into production operations. Accountable for the maturity > and effectiveness of Change Management, Release Management, and IT Asset > and Configuration Management (ITAM) processes, and for building a > high-performing team that enables MTN Nigeria to achieve its service > reliability, compliance, and digital transformation objectives. Description: > * Define, implement, and continuously improve the end-to-end Service > Transition framework for MTNN IT, covering Change Management, Release > Management, and IT Asset and Configuration Management processes in > alignment with ITIL best practices and ISO 20000 standards. > * Govern the Change Management process end-to-end: oversee impact assessment, > risk evaluation, CAB governance, change scheduling, implementation > coordination, and post-implementation review for all IT change categories. > * Lead and chair the Change Advisory Board (CAB), ensuring appropriate > multi-stakeholder representation, rigorous evaluation of change risk, and > adherence to approval authority levels across standard, normal, and > emergency change types. > * Govern the Release Management function: ensure all IT service releases are > planned, tested, communicated, and deployed in a structured, low-risk > manner; establish release calendars, deployment governance standards, and > release readiness criteria. > * Govern CMDB integrity and the IT Asset Management lifecycle: ensure > accuracy, currency, and completeness of configuration records; oversee > regular audits of asset records and configuration baselines across IT > infrastructure and services. > * Establish and maintain Service Transition policies, processes, and > procedures; conduct periodic reviews to ensure alignment with business > needs, ITIL/ISO standards, and internal and external audit requirements. > * Drive continuous improvement of Service Transition processes through trend > analysis, KPI monitoring, process maturity assessments, and lessons-learned > reviews from failed changes, release incidents, and CMDB discrepancies. > * Collaborate with IT Application teams, Infrastructure Management, SRE, > Network Group, and IT Projects to embed Service Transition requirements > into project delivery lifecycles and operational workflows; ensure release > and change requirements are captured prior to go-live Education: > * First degree in Computer Science, Engineering, Applied Sciences or an IT > equivalent degree > * ITIL v4 Foundation Certificate (mandatory); ITIL Practitioner: Service > Transition or Release, Control and Validation (mandatory) > * ISO 20000 Foundation or Practitioner certification is an added advantage; > Project Management certification is desirable Experience: 6 - 13 years’ experience which includes: > * 5+ years in IT Service Management, with a minimum of 3 years managing > Change, Release, or Service Transition functions in a large enterprise or > telecoms environment > * Minimum 3 years in a supervisory or people management role; experience > managing ITAM and CMDB governance > * Experience in the telecommunications sector or a similarly complex, > high-availability IT environment > * Exposure to Agile and DevOps delivery models and their governance > implications is an advantage We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization. At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career. Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Obsessions: How We Do It The behaviors that keep our culture strong and safe. 1. Light It Up! Always Do This: 🔹 Bring all your heart and all your smarts to us. Never Do This: ❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself. 2. Raise Your Hand. Speak Your Mind. Always Do This: 🔹 Respectfully but firmly challenge any threat to what we stand for. Never Do This: ❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you. 3. Collaborate. Don’t Isolate. Always Do This: 🔹 Share what you know and respect what others can teach you. Never Do This: ❌ Never think that you are great unless you help make others great too. 4. Things Always Get Better Here. Always Do This: 🔹 Take your own steps forward to improve and strengthen us. Never Do This: ❌ Never believe or cause others to believe that "not now" means "not ever." Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Then, join MTN Nigeria! Welcome to our Y’ello Family, where our people are our most critical competitive assets. If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place. Our Employee Value Proposition enables you to: 🟡 Work with meaning 🟡 Connect to develop 🟡 Thrive in positivity 🟡 Grow with purpose Live inspired. It’s a great place to work! Take that bold step and apply today! *Eligible Females and People with Disabilities are encouraged to apply. *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. *MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever. For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com [MTNN.ForensicServices@mtn.com] By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/ [https://www.mtn.ng/career/]).

Responsibilities

Lead and govern the end-to-end Service Transition function, ensuring risk-managed transitions of IT services from development to production. Accountable for the maturity of Change, Release, and IT Asset and Configuration Management processes.