Manager, ServiceNow Platform at Stryker - Poland

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Platform, System Administration, ITSM, ITOM, ITBM, Configuration Management, Requirements Gathering, Stakeholder Collaboration, Metrics Development, Status Reporting, Project Execution, Operational Management, Technical Design, Risk Assessment, End User Experience, People Management

Industry

Medical Equipment Manufacturing

Description

Work Flexibility: Hybrid Manager, ServiceNow Platform: The ServiceNow Manager Information Systems determines user requirements; analyzes systems capabilities to resolve problems and develops and implements solutions. This role works closely with the product owner, product manager and development and platform and operations team. This role also supports systems administration functions for the Servicenow team to ensure, high availability is maintained for the infrastructure, and enterprise-level configurations are optimized and updated. What you will do: • Create, maintain, and enhance interfaces between ServiceNow and other systems and support the discovery, requirements gathering, and the build out of core ServiceNow functionality • Complete and manage backend configurations in ServiceNow • Collaborate with stakeholders, business analysts and developers to provide “the right” solutions • Lead the vision for dashboards, metrics, etc. and provide the concepts to the developer for implementation • Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans • Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives • Responsible to participate in support and operational management of Servicenow platform operations • Works across multiple IT groups to ensure platforms and services are integrated and efficiently operated • As a member of the End User Services team, lead and support cross-functional assignments, Lead research, making recommendations on improving our Servicenow environment • Works with project managers on global projects with a focus on technical design, risk assessment, costs, timing and End User experience What you need: Required Skills: • Bachelor's Degree in computer science, information systems, or related degree. • 12 to 15 years of experience in designing and maintaining technologies and platforms with minimum 2 years of People Management experience • Experience with ServiceNow ITSM, ITOM and ITBM modules • Experience working in a project environment with emphasis on frequently delivering functional software releases at a fast but sustainable pace • Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology Preferred Skills: • ServiceNow System Administrator and Development experience preferred • Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is preferred • ITIL Certification or experience Travel Percentage: 10% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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Responsibilities

This role involves determining user requirements, analyzing system capabilities, and implementing solutions within the ServiceNow platform, while also supporting systems administration to ensure high availability and optimized enterprise configurations. Key duties include creating and maintaining interfaces between ServiceNow and other systems, managing backend configurations, and leading the vision for dashboards and metrics.