Manager, SFA Delivery at NielsenIQ

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Statistics, Multivariate Analysis, FMCG Industry Knowledge, Market Research, Client Servicing, Data Analysis, Project Management, Communication Skills, Presentation Skills, Problem Solving, Attention to Detail, Team Player, Solution-Focused, Microsoft Office, Google Tools

Industry

Software Development

Description

Job Description NIQ Sales Force Activation solutions are part of the Analytics portfolio. These research solutions help clients expand and optimize their channel distribution, performance tracking and execute their perfect store strategy. NIQ is looking to aggressively increase product usage to bring our clients to the next level of research usage and utility These researches are carefully designed and customized to client needs and allow you to work across diverse industries although this role will be focused on the FMCG industry. This position will be maintaining a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Responsibilities Client Servicing Serve as primary contact to client project team contacts on ad-hoc and tracking analyses; understand and respond to questions on content, basic data issues/questions, report generation, etc. Maintain an accurate, complete, keeps client up-to-date about progress of projects, follows through on client inquiries, requests, complaints. Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis. Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards. Functional / Technical Deliver timely and quality research in accordance with agreed business requirements and as aligned with company's quality standards. Maintain an accurate and up-to-date knowledge on research techniques and applications. Collaborate effectively with Sales teams to translate client needs into actionable research parameters. Maintain regular communication with internal stakeholders, including Operations teams and external partners. Take ownership of project tasks such as questionnaire development, data analysis, charting, dashboard creation, and more. Provide value-added analyses and respond to special requests Perform quality checks on all reports for alignment to request, accuracy, and correctness Ensure standard operating procedures within your area of responsibility are observed. Provide "in-office" research, administrative and operational support to senior staff. Qualifications A LITTLE BIT ABOUT YOU You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies. Bachelor’s degree in business administration or economics. At least 4 years+ in Market Research or related services in FMCG / Service Industry Experienced in executing projects, client-facing and preparing reports/ presentation related to Retail Measurement. Good knowledge of data analysis Intermediate-level knowledge of common Microsoft Office applications and Google tools Can-do attitude with ability to work under pressure on a regular basis Problem solver, solution-focused Team player and Go-getter Attention to detail Excellent project management skills Excellent communication and presentation skills Additional Information NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Manager, SFA Delivery will serve as the primary contact for client project teams, managing day-to-day client service and coordinating analysis and reporting on research projects. Responsibilities include delivering quality research, maintaining communication with stakeholders, and ensuring adherence to company quality standards.