Manager Shopping Experience, IKEA Delft, 40 hours/week at Inter IKEA Group

Delft, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

5080.0

Posted On

11 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Customer Experience Management, Team Development, Succession Planning, Customer Insights Analysis, Omnichannel Integration, Retail Operations, Communication, Analytical Thinking, Process Improvement, Safety Management, Digital Solutions Adoption

Industry

Furniture and Home Furnishings Manufacturing

Description

Job Description At IKEA Delft, we want every customer to feel welcomed, supported and inspired. As our Shopping Experience Manager, you create a shopping experience that is simple, joyful and easy. You lead the team shaping the very first impression by ensuring customers are met in a warm, friendly and consistent way that sets a positive tone for their visit. You create a welcoming atmosphere that feels intuitive, relaxed and full of possibilities by securing clear customer flow, helpful communication and easy ways to shop. You also help connect the physical store with our growing omnichannel offer, so customers experience one IKEA no matter how and where they shop. You lead and develop the Shopping Experience team by: Supporting co‑workers with clear direction and care Building competence and securing strong succession Creating a collaborative environment where people feel confident, valued and motivated to grow You use customer insights to improve the journey by: Analysing behaviour, feedback and online‑to‑store patterns Performing regular shopping tool analysis Translating insights and findings into practical actions that simplify shopping Removing friction and making the journey easier and more enjoyable You care for shopping tools and family areas by: Ensuring shopping tools are available, maintained and easy to find Keeping Småland and family facilities safe, clean and welcoming Supporting activities that encourage families to return again and again You support the omnichannel journey by: Strengthening the link between digital solutions and the store experience Increasing the usage of tools like App shopping, self‑checkout and queue systems Helping co‑workers and customers feel confident using digital shopping solutions You secure strong daily operations by: Keeping the store clean, safe and easy to shop every day Maintaining reliable routines that support smooth customer flow Working closely with other functions to ensure customers enjoy a consistent, high‑quality IKEA experience Who you are: You are a hands‑on, people‑focused leader who listens, simplifies and always keeps the customer at heart. You enjoy helping people grow, improving ways of working and creating a total shopping experience that feels warm and inspiring. You bring: Experience in customer‑focused, fast‑paced retail Confidence in leading and developing people A strong customer mindset supported by analytical thinking Clear communication skills in English and preferably also in Dutch A passion for home furnishing and life at home A natural connection to the IKEA culture and values What can you expect from IKEA Delft? A small selection of our employment benefits: A 1-year contract for 36 hours per week with the possibility of extension and the prospect of a permanent contract. A gross monthly salary between €3823 and €5080 based on a full-time contract and work experience. 13th-month salary and travel allowance. 27 vacation days (based on full-time employment). Pension scheme. 15% staff discount on in-store purchases, so you can create the feeling of an IKEA showroom in your own home. Additional health insurance, on top of your own basic and supplementary health insurance. About IKEA IKEA is a global leader in home furnishing and is proud of its values and Swedish culture. At IKEA, around 950 enthusiastic co-workers work together every day to surprise and inspire our customers. At IKEA, we believe in the power of the many. Together, we are better and stronger. Whoever we are, we create as one team, where everyone plays an equal role. It is a place where every individual is welcomed, where we support each other to take on new challenges, learn, and lead by example—so we can get the best out of our work together. Enthusiastic? Please apply with your motivation letter and CV via this site. Applications without a motivation letter or CV will not be considered. If you have any questions, you can contact our Recruiter Nina on 06 50 15 75 94.

Responsibilities

The manager is responsible for creating a simple, joyful, and easy shopping experience by leading the team to set a warm first impression and ensuring clear customer flow and helpful communication. This role also involves leading and developing the Shopping Experience team, using customer insights to improve the journey, and supporting omnichannel integration.