Manager, SMB (Commercial) at Klaviyo

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

183000.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Management, Coaching, Forecasting, Pipeline Management, Accountability, Outbound Strategy, Performance Reviews, Cross-Functional Collaboration, Complex Deal Navigation, Coaching Framework, AI Integration, Data-Driven Insights, Interpersonal Skills, Communication Skills, Detail-Oriented, Organized

Industry

Marketing Services

Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is building out its Commercial Sales presence in Singapore, and we’re looking for a Sales Manager to help lay the foundation. This is a newly created role on the landing team, offering a rare opportunity to shape team culture, sales motion, and execution from the ground up. As a Sales Manager, you’ll lead and develop a team of Account Executives responsible for driving new business across inbound, outbound, and partner channels. Reporting to the Senior Director of Commercial Sales, you’ll play a critical role in hiring, coaching, forecasting, and building a repeatable outbound engine, while collaborating closely with cross-functional partners to win and expand customers in the region. This role is ideal for a hands-on leader who thrives in fast-moving environments, enjoys building playbooks, and knows how to balance people leadership with strong execution. What You’ll Do Recruit, onboard, and develop a high-performing team of Commercial Account Executives Coach reps through regular 1:1s, deal reviews, and skill development sessions Own forecast accuracy and pipeline health, leveraging leading indicators and data-driven insights Drive outbound strategy and execution, including prospecting motions and opportunity generation Set clear weekly, monthly, quarterly, and annual new business goals — and hold the team accountable Run weekly scorecard and performance reviews to identify gaps and improvement areas Partner cross-functionally with Marketing, Partnerships, Product, Sales Enablement, and Customer teams to improve sales effectiveness Support reps in navigating more complex deals (e.g. ROI analysis, security reviews, legal considerations) Build and evolve a scalable coaching and training framework to support long-term team growth Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. What You Bring 2+ years of experience managing Account Executives in a SaaS environment Proven ability to coach, motivate, and hold a team accountable to performance standards Strong command of forecasting, pipeline management, and sales metrics Experience selling into SMB or more complex accounts (enterprise exposure is a plus) A clear point of view on running effective 1:1s, team cadences, and outbound motions Confidence operating in ambiguity and comfort in a fast-paced, evolving environment Strong interpersonal and communication skills, with a collaborative leadership style Data-driven mindset with the ability to spot trends and translate insights into action Detail-oriented, organized, and proactive — you see problems and move quickly to solve them You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Nice to Have Experience in MarTech, eCommerce, or adjacent SaaS categories Enterprise deal exposure Additional language skills relevant to the APAC region Why Klaviyo Klaviyo empowers creators and businesses to own their growth by delivering highly personalized customer experiences. As part of our Singapore team, you’ll play a key role in shaping Klaviyo’s Commercial Sales presence in the region — with the support, autonomy, and trust to make a real impact. We offer competitive compensation, equity for all employees, comprehensive benefits, generous parental leave, learning and development support, and a culture that values ownership, curiosity, and growth. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: $183,000—$183,000 SGD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Responsibilities

The Sales Manager will lead and develop a team of Account Executives to drive new business across various channels. They will be responsible for hiring, coaching, and building a repeatable outbound engine while collaborating with cross-functional partners.