Manager, Soft Services (Kuala Lumpur) at UEM Edgenta

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Soft Services, Cleaning, Pest Control, Waste Management, Operational Leadership, Service Quality, SLA Compliance, KPI Management, Incident Management, Vendor Coordination, Regulatory Compliance, Continuous Improvement, Customer Satisfaction, Analytical Skills, Proactive Problem Solving

Industry

Civil Engineering

Description

Responsibilities Manage daily soft services operations (Cleaning, Pest Control, Waste Management) to ensure smooth service delivery. Supervise site teams and monitor performance to meet service standards and client expectations. Act as the main point of contact for clients on all soft services matters. Coordinate and monitor vendors and contractors, ensuring SLA and KPI compliance. Conduct regular site inspections and audits to maintain service quality. Handle incidents, complaints, and service issues, ensuring timely resolution. Ensure compliance with licenses, insurances, and regulatory requirements. Support achievement of contract revenue, cost control, and profitability targets. Drive continuous improvement to enhance operational efficiency and customer satisfaction. Support sustainability and operational excellence initiatives across soft services. Requirements Bachelor’s Degree in Facilities Management, Building Management, or related field from a university recognized by the Malaysian Government. 10 years of experience in Facilities Management with strong exposure to soft services operations (Cleaning, Pest Control, Waste Management). At least 3 years in a managerial or supervisory role, leading operations teams and managing service providers or contractors. Demonstrated strong operational leadership with the ability to manage incidents, drive service quality, and meet SLA/KPI requirements. Analytical, proactive, and solution-oriented, with the ability to improve operational efficiency, financial performance, and customer satisfaction. Remark: The contract is until October 2026. Renewable contract subject to management approval. UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company. We are listed on Bursa Malaysia (KLSE: EDGENTA) with a clear vision to Optimise Assets and Improve Lives. We promise the Edgenta Way of delivering quality services to our clients by going beyond standards and offering technology-based solutions as a promise of efficiency, anchored upon a mindset to ensure safety across our operations for the benefit of all our stakeholders. Our expertise covers Healthcare Support and Property & Facility Solutions within our Asset Management segment, and Infrastructure Services, along with Asset Consultancy within Infrastructure Solutions. We offer our clients a full suite of services throughout their asset life cycle, which includes consultancy, procurement and construction planning, operations and maintenance, as well as optimisation, rehabilitation and upgrades. UEM Edgenta is currently present in Malaysia, Singapore, Indonesia, Taiwan and the United Arab Emirates. Want to be part of an exciting team? Our Edgenta Property & Facility Solutions offers technology-driven Green Building Solutions and Asset Optimisation, with a focus on enhancement and energy solutions.

Responsibilities

Manage daily soft services operations and supervise site teams to ensure service delivery meets standards. Act as the main point of contact for clients and handle incidents and service issues.