Manager, Software Engineering - Agentic Care at Spring Health Inc

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

213565.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Engineering, AI Product Lifecycle, Team Leadership, Collaboration, Mentorship, Operational Excellence, User Advocacy, Technical Strategy, Product Development, Agile Methodologies, Communication Skills, Healthcare Technology, Diversity Hiring, User Experience, Incident Management, Data Science

Industry

Mental Health Care

Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Engineering, Care Delivery, you will build and lead a new team that delivers agentic AI experiences that make the care journey adaptive, and accessible for everyone - empowering both patients and providers. You’ll partner with product, design, clinical leaders, data science, and AI/ML platform teams to create safe, measurable, and delightful end-to-end care experiences. In this high-visibility role you’ll shape the technical strategy, define the roadmap, and drive execution to transform mental healthcare with responsible, production-grade AI. Please note that this is a hybrid role based in San Francisco, candidates are expected to be in office 2-3 days a week. What you’ll be doing Build and lead a zero-to-one team of full-stack and Applied AI engineers to ship member- and provider-facing agentic experiences. Collaborate closely with product, design, clinical experts and AI platform teams to define and drive the technical vision and roadmap for Agentic Care. Recruit, onboard, and mentor engineers; foster a mission-driven culture centered on velocity, ownership, and high safety/quality bars for AI features. Develop your team through regular one-on-ones, mentorship, and constructive feedback. Ensure operational excellence: SLOs/SLIs, on-call and incident management, observability, tech debt management, and developer experience. Drive execution across teams and organizations, aligning initiatives with broader clinical and strategic priorities. What success looks like in this role Launch an agentic care experience within the first quarter, with measurable impact. Delight both members and providers with market-leading usability and satisfaction (CSAT > 4.5 for each audience). Hire and grow a diverse founding team, develop future leaders, and cultivate a culture of ownership, empathy, and purposeful innovation. Evaluate the tradeoffs to unlock rapid iteration, while allowing for future scalability and seamless integration with the broader Spring Health ecosystem. Elevate engineering excellence by fostering an environment that values ownership, collaboration, and purposeful innovation. Minimum Requirements Passion for mental health and building products that materially improve clinical outcomes and access to care. Experience with the AI product lifecycle: context engineering, function/tool calling, RAG pipelines, safety/guardrails, evals. 1+ years of experience managing and leading a high-output engineering team building user-facing products. 6+ years of experience building and scaling systems as an individual contributor. Organizational leadership experience, including collaborating with executive leadership. Excellent communication skills, both verbal and written. Proven success mentoring teams of senior engineers over multi-quarter or multi-year projects. Strong commitment to understanding and advocating for users’ needs, crafting exceptional product experiences. Preferred Qualifications Track record building and managing teams that shipped 0→1 AI-powered products (LLM apps, agents, copilots) in production. Experience in high-growth startup environments. Healthcare/clinical tech experience, building user-facing products that focus on evidence-based solutions. Adept at prioritizing business objectives, creating new areas of investment, anticipating risks, and providing deep technical expertise. Experience leading distributed teams across time zones. The target base salary range for this position is $159,100 - $213,565, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

Build and lead a new team focused on delivering agentic AI experiences in mental healthcare. Collaborate with various teams to define the technical vision and ensure operational excellence.