Job ID 10128641 Location Orlando, Florida, United States / Burbank, California, United States / Seattle, Washington, United States Business The Walt Disney Company (Corporate) Date posted Aug. 22, 2025

JOB SUMMARY:

The Manager, Software Engineering will lead a team of front-end and back-end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (e.g., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow HRSD solutions.
An ideal candidate would be a hands-on ServiceNow development leader with deep JavaScript and AngularJS coding expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.

SKILLS & EXPERIENCE:

Technical Expertise

• 8+ years of hands-on ServiceNow development experience, with deep platform knowledge
• 3+ years leading engineering teams and complex front-end ServiceNow implementations
• Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs
• Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience.

Platform & Integration Skills

• Strong experience with ServiceNow HR Service Delivery and Employee Center Pro
• Proven ability to build and optimize API integrations (REST/SOAP) with external systems (e.g., SAP SuccessFactors, Workday)

• Familiarity with emerging Agentic AI platforms (e.g., Moveworks) a huge plus

  Strategic & Leadership Skills

• Adept at translating technical concepts into business value and user outcomes

• Skilled at influencing and building trust with stakeholders across levels and functions
• Strong storytelling and presentation skills to evangelize technology strategy

Certifications & Methodologies (preferred)

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified HR Implementation Specialist
• Agile certifications

EDUCATION:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Team Leadership & Talent Development

• Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability
• Provide coaching, career pathing, and growth plans for team members
• Act as a functional leader and technical coach on engineering best practices and standards

• Identify and grow future engineering leaders across the organization

  Platform Development & Support

• Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro

• Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution
• Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity

Cross-Functional Collaboration & Delivery

• Partner with Product Managers and Designers to define and prioritize user-centric enhancements
• Translate complex business needs into scalable software solutions
• Lead code reviews, testing, and deployment of innovative, enterprise-grade features

• Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes

  Strategy, Innovation & Change Leadership

• Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability

• Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery
• Serve as escalation point for complex technical issues and architectural decisions
• Lead transformation initiatives that modernize the employee experience within ServiceNow