At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Computer Science or related field
• Minimum of 8 years of overall engineering experience including a minimum of 4 years of management and leadership experience
• Expertise in software development using Agile/SCRUM, scaled agile or similar methodologies
• Strong leadership, project management, time management and problem-solving skills
• Expert level technical knowledge: OOP, systems architecture, C/C++/Java and related frameworks, relational databases, CI/CD (tools and processes)
• Hands on experience architecting and supporting highly scalable solutions
• Good knowledge of software algorithms and design patterns
• Understanding of operation research methodology and mathematical optimization
• 2 – 3 experience with forecasting and scheduling algorithms
• Ability to quickly learn the product functionality and system behaviors
• Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles

PREFERRED REQUIREMENTS

• Master’s degree in Computer Science or related field
• Experience in workforce management

• Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones
• Manage the overall software development process including architecture, design, implementation, testing, deployment and support
• Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent
• Deliver high quality enterprise-grade solutions under aggressive timelines and within budget
• Create processes, infrastructure, and a culture that enables a geographically disperse team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives
• Work closely and in partnership with Product Management, Solutions Delivery and Operations teams
• Manage customer escalations when needed