At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

The One-Time Services division is committed to customer value realization during crucial points in their lifecycle as their Braze adoption and strategic requirements evolve and grow.
Our goal is to facilitate smooth activation of all contracted Braze entitlements, accelerate time-to-value, and ensure an outstanding customer experience delivered by our Braze subject matter experts and partners.
We champion a collaboration and development mindset to propel Braze’s continuous growth and our people’s ongoing skills and career progression.
As the Manager for our Solutions Architects in APAC, you will spend your time supporting the people development of Solutions Architects & driving progression of the integrations function focused on the work conducted by those resources. You and your team will provide exemplary customer experience, supporting our customers at crucial points in their lifecycle to achieve their goals with Braze.

Team & Function Management:

• Be a present leader, managing a team of 3-7 Solution Architects, including hiring, nurturing and coaching, and maintaining employee satisfaction
• Drive functional development (pricing and packaging, operational delivery, client facing workshops and deliverables) on behalf of the Solutions Architect stakeholder group
• Represent the Solution Architects within One-Time Services leadership forums
• Be responsible for your team achieving their KPIs - ACV activated and CSAT
• Guide your team in managing their clients throughout their integration lifecycle and be a point of escalation for clients in your team’s portfolio
• Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate
• Manage inbound and outbound pipeline for your team and resource allocation
• Work closely with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices
• Collaborate with Customer Onboarding leadership stakeholders
• Support and design tools that will enhance the efficiency of customer onboarding