Key Responsibilities

Import & Inbound Operations

• Manage the end-to-end import and inbound logistics process from origin to UAE warehouse.
• Oversee international shipments by air, sea and road, ensuring timely delivery in line with business requirements.
• Coordinate shipment planning and execution with suppliers, factories, freight forwarders, shipping lines and customs brokers.
• Monitor shipment status, transit times, delays and delivery schedules, proactively resolving operational issues.
• Ensure accurate and timely preparation of all import and shipping documentation.
• Coordinate with warehouses to ensure smooth receiving, inspection and put-away of inbound shipments.

Customs & Compliance

• Oversee UAE customs clearance activities and ensure compliance with applicable customs regulations and company procedures.
• Manage relationships with customs brokers and logistics service providers.
• Ensure correct classification, documentation, valuation and customs declarations for imported goods.
• Monitor customs duties, taxes, clearance costs and related charges.
• Resolve customs-related discrepancies, holds and documentation issues efficiently.

Supply Chain Coordination

• Work closely with merchandising, sales, finance, warehouse and other stakeholders to align inbound shipments with business priorities.
• Develop and maintain inbound shipment schedules and provide regular visibility on expected arrivals.
• Coordinate priority shipments and manage urgent deliveries where required.
• Ensure shipment planning supports product launches, seasonal collections and commercial deadlines.
• Identify potential supply chain risks and implement appropriate mitigation plans.

Cost & Vendor Management

• Monitor and control import and inbound logistics costs.
• Review freight, customs, clearance, handling and other logistics charges for accuracy and competitiveness.
• Manage relationships and performance of freight forwarders, customs brokers and other logistics partners.
• Negotiate rates and service agreements where required.
• Track logistics KPIs and identify opportunities for cost optimisation and process improvement.

Team Management & Process Improvement

• Lead, manage and develop the import and inbound logistics team.
• Establish clear processes, responsibilities and performance standards.
• Monitor team performance and ensure operational targets are achieved.
• Identify opportunities to streamline processes, improve efficiency and reduce lead times.
• Implement appropriate systems, reporting and controls to improve shipment visibility and operational accuracy.

Key Performance Indicators

• On-time inbound delivery performance
• Import clearance turnaround time
• Freight and logistics cost optimisation
• Customs compliance and accuracy
• Shipment/documentation accuracy
• Supplier and freight forwarder performance
• Reduction of delays, demurrage and additional logistics costs
• Warehouse receiving efficiency