AUSTRALASIA’S AIRLINE CATERER OF THE YEAR 2025

We are seeking a dedicated and innovative individual who is passionate about the development of Standards and Training, to join our Corporate Office team and lead our national strategy. This full-time position can be based at any of our major office locations including Brisbane, Gold Coast, Sydney or Melbourne.

ABOUT US:

We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.
Chosen by many of the world’s top airlines, we operate 16 facilities across 12 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.
Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.
Want to know more about dnata catering and our global businesses? Visits our Australian careers website https://dnatacateringcareers.com.au/ and watch a short video here:
https://www.youtube.com/watch?v=Xqf4mvwm3E0

MORE ABOUT THIS ROLE

The Manager, Standards & Training is responsible for defining, maintaining and assuring the standards by which our operational staff are trained and supported to perform their roles effectively and safely. The role sets the framework for operational training and competency assessment, ensuring our ways of working are clearly documented, and oversees that these standards are applied consistently across the business.

WHAT ARE YOUR RESPONSIBILITIES?

• Manage the national Standards and Training program for dnata catering & retail.
• Core areas of focus include but are not limited to; Standards & Documentation; Training Design & Delivery; Business Support & Guidance; Quality Assurance & Reporting; Systems Support; and Building Career Pathways & Development.
• Maintain our Training Platform (MLZ) with accurate documentation of all training
• Coordinate national training and facilitation calendar
• Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) by which all frontline operations staff perform their roles
• Set standards of operational training for all frontline roles and develop competency assessment tools
• Determine training delivery methods and assessment record management tools
• Collaborate with our HSE, Food Safety, WFP and P&C teams on meeting compliance goals and focusing on continuous improvement.
• Support and mentor the Corporate SAT team to build and develop best practices
• Monitor and evaluate training effectiveness and maintain training compliance
• Influence our partner Airline customers to streamline training requirements
• Ensure regular review and optimisation of current training systems
• Identify and build career pathways for frontline staff through internal development opportunities
• Regular communication updates and reporting to COO on training matters
• Work on any assigned national Projects that involve SAT

WHAT DO YOU NEED TO BE SUCCESSFUL IN SECURING THIS ROLE?

• Demonstrated success in a similar role (multi-city or national ideal)
• Relevant tertiary qualifications in HR, Training, Course Writing etc
• Well-developed report writing and presentation skills to C-Level
• Demonstrated skills and achievements in project management
• Experience in working with and influencing a diverse group of stakeholders
• Display business and industry acumen
• Competent in documentation and records management using MS Office Suite
• Strong communication (written and verbal) and influencing skills

DOES THIS ROLE SOUND PERFECT FOR YOU? IF SO, WE WANT TO HEAR FROM YOU!

Click the link below and upload your resume and cover letter to start on the journey of joining the dnata catering & retail family.
http://dnatacatering.expr3ss.com/hom