AT TORRID WE’RE COMMITTED TO CULTIVATING A WELCOMING, INCLUSIVE AND DIVERSE CULTURE DRIVEN BY A FOCUS ON OPEN DIALOGUE, EMPOWERMENT, RECRUITING, TRAINING, DEVELOPMENT AND RETENTION. WE BELIEVE INCLUSION OF DIVERSE BACKGROUNDS AND PERSPECTIVES IS FUNDAMENTAL TO OUR SUCCESS.

The Manager Store System is responsible for leading the planning, implementation, support, and optimization of all technology systems used in retail store environments. This includes point-of-sale (POS) systems, back-office systems, store networks, hardware (registers, RFID Reader, mobile devices), and associated software platforms. The role ensures that store technologies are reliable, scalable, secure, and aligned with business objectives.

• Lead store technology projects, system upgrades, and technology rollouts, ensuring timelines, budgets, and quality standards are met.
• Oversee the design, deployment, and maintenance of in-store technology systems including POS, mobile POS, Omni-Channel Fulfillment, inventory management tools, and RFID etc.
• Collaborate with the IT leadership to effectively schedule available resource capacity against project demand and to provide meaningful project start and milestone dates.
• Work closely with Store Operations, Loss Prevention, Customer Service, Marketing, and eCommerce teams to understand business needs and implement effective solutions.
• Evaluate and recommend new technologies to improve store efficiency, customer experience, and employee productivity.
• Ensure store systems meet PCI-DSS and other relevant compliance standards. Work with the InfoSec team to address risks and ensure data protection.
• Ensure scope, budget, timeline, risks, and issues are monitored and controlled throughout the project.
• Comply with and demonstrate a sound knowledge of the Systems Development Life Cycle methodology (Waterfall/agile) for assigned projects and tasks.
• Complete administrative tasks, such as time, invoice, and use access approval.
• Manage relationships with vendors and service providers related to store systems hardware and software.
• Responsible for the assignment of internal project resources.
• Lead, coach, and manages direct reports.
• Set performance targets and monitor progress against agreed quality and performance criteria.
• Allocate resources and assign responsibilities to effectively support projects, enhancements, and defect remediation initiatives.
• Ensure that there is a business perspective on how any new technical capabilities will be integrated into the business, including planning around key business cycles, deployment planning, etc.
• Ensure the deliverables are in place to achieve the projected business benefits.
• Use key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement.