Manager, Strata Investigations at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

173174.0

Posted On

15 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Investigative leadership, Regulatory compliance, Dispute resolution, Stakeholder engagement, Critical thinking, Analytical skills, Decision-making, Negotiation, Communication, Fact-finding, Problem solving, Brief preparation, Rules of evidence, People management

Industry

Government Administration

Description

Manager, Investigations Clerk Grade: 11/12 ($149,739 - $173,174 + Super and Leave Loading + Accrued flex time) Employment Type: Ongoing, Full-time Location: Parramatta (2–3 days per week), hybrid and flexible working conditions available This role sits within the NSW Fair Trading Division in the Strata & Property team. Be Part of the Future of Fair Trading NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes Wants to be part of an organisation that’s transforming how regulation works …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role As part of the new Strata and Property Taskforce in NSW Fair Trading, we are recruiting for a newly created role to lead one of our Investigation teams focusing on the Strata sector. The Strata sector in NSW is experiencing significant growth as the need for affordable housing increases. This role will enable us to protect consumers, enforce professional standards and build confidence to the property sector. We want to hear from people who have excellent leadership skills, are passionate about fact-finding and problem solving, and are outcomes driven. We are looking for people with experience in leading investigation functions and a track record of successful regulatory outcomes. We would like to hear from candidates with investigative leadership experience in different fields, including regulators, law enforcement, insurance investigators, audit and forensic accounting, investigative journalism and local councils. What You’ll Do Lead a team investigating property and strata-related matters Resolve complex disputes and enforce compliance Engage with stakeholders to ensure transparency and accountability Work within a fast-paced team committed to integrity and justice To Be Successful in This Role You Will Have Investigative leadership expertise – Experience in leading a team to conduct thorough and complex investigations Regulatory knowledge – Understanding of legislation, compliance and enforcement, particularly across strata and property regulatory frameworks Critical thinking – Strong analytical skills and sound decision-making Communication and negotiation – Ability to engage with a wide range of stakeholders and deliver outcomes Adaptability – Stay calm, impartial and focused in high-pressure and high-volume environments Essential Criteria Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program) Strong understanding of investigative processes, rules of evidence, and brief preparation A current NSW driver’s licence and ability to deploy in the field Experience in people management Qualifications in law, investigations, property or other related fields are desirable. Salary Grade 11/12, with the base salary for this role starting at base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 29th April, 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Lead a team in investigating property and strata-related matters to resolve complex disputes and enforce compliance. Engage with stakeholders to ensure transparency and accountability while maintaining integrity and justice.