Manager, Strategic Account Management

at  Square

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Account Management organisation is looking for a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team. This manager will lead a team focused on the retention and growth of Square’s mid-market sellers, and will serve as a senior contact for the sellers managed within their team’s portfolio.
You will support and continue to build a data-driven and motivated team whose efforts will continue Square’s journey up-market across all verticals. You will directly manage a team of Strategic Account Managers while directing the overall revenue and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.
In addition to lengthy experience as a high-performing individual contributor solutioning within the mid-market or enterprise segment, you will have recent experience coaching and developing talent. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.

Please refer the Job description for details