Manager, Strategic Supportability Operations at Stripe

, , United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Risk Operations, Strategic Planning, Compliance, Financial Regulation, Data Driven Decisions, Capacity Planning, Workforce Management, Process Implementation, Root Cause Analysis, Metrics Definition, SLA Management, Stakeholder Management, Policy Analysis, Risk Mitigation, Cross-functional Partnership

Industry

technology;Information and Internet

Description

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team User Policy Operations sits within Risk Operations and is focused on protecting and advancing Stripe’s business, brand and mission, by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, whilst enabling progressive and sustainable business growth. What you’ll do As a manager on the Strategic Supportability Operations team, you’ll lead a group of Risk Operations Analysts who are focused on upholding Stripe’s supportability standards; these analysts conduct complex investigations and analysis on current and prospective Stripe users to ensure they meet all compliance, financial partner, and regulatory requirements. Responsibilities Lead a team of high-performing Risk Operations Analysts Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term Futureproof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale Maintain oversight of the team’s operational performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance Define and manage core metrics, SLAs, and performance of the User Policy Operations team Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of direct management experience leading, mentoring, managing and developing teams Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation a plus Detailed oriented and organized with the ability to reprioritize tasks on a weekly basis Comfortable with navigating ambiguity and excited about creating innovative processes and solutions Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them Preferred qualifications Bonus points for prior Risk / Risk Operations experience, particularly in the policy space

Responsibilities

The manager will lead a team of Risk Operations Analysts focused on upholding supportability standards through complex investigations to ensure compliance with regulatory and financial partner requirements. Key duties include setting an inspirational vision, scaling operations to handle growing risk review volume, and collaborating with leadership to improve processes and define the operations roadmap.