8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
Job Description

QUALIFICATIONS AND REQUIREMENTS

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performance

Work Location and Arrangement : This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement in office 2 days a week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

ABOUT THE ROLE

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact
• Human Resources (HR) Strategy – Works to improve the Associate experience across CarMax’s workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more

WHAT YOU WILL DO – ESSENTIAL RESPONSIBILITIES

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall vision and strategic plan
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
• Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
• Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
• Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
• Four or more years of experience in an analytical or strategic role
• Four-year undergraduate degree with strong academic performanc