Strategic Planning:

• Manages the strategic planning process that supports the objectives and strategic positioning of the Facilities Management Division as part of Toronto Community Housing’s alignment with the vision, mission and values
• Engages with key stakeholders including TCHC staff and leadership, the Board, tenants, the City of Toronto and community partners to ensure alignment with strategic objectives
• Provides advice for the Executive Leadership Team on achieving strategic goals through the annual business process
• Leads the development of metrics and KPIs to monitor the effectiveness of strategic initiatives as it relates to Facilities Management
• Collaborates with other business units to develop and implement the strategy, creating understanding, buy-in, workplans, KPI’s and measurements and supporting change management
• Leads as needed, quarterly and annual progress reporting to the Executive Leadership Team and the Board of Directors about the strategic workplan, key strategic initiatives and other related projects.
• Manages the procurement process and vendor relationships supporting strategic planning initiatives as it relates to Facilities Management

Policy Framework:

• Oversees policy management and policy review processes in alignment with corporate and organizational standards
• Ensures alignment with the corporate and organizational approach to policy management and review
• Manages prioritization of policies for review to ensure they remain relevant and effective
• Provides guidance to executives with approach to policy development
• Provides expert advice to senior management and other divisions on policy matters
• Oversees major policy-related initiatives within Facilities Management, including those of a potentially sensitive or contentious nature
• Ensures efficient management of departmental resources for policy-related activities
• Oversees the maintenance of Facilities Management centralized policy repository

Facilities Management Office and State of Good Repair (SOGR) Planning:

• Helps to leads the Facilities Management Office by acting as a central point of contact for strategic, data, and policy decision making for FMO.
• Works across divisions to lead the timely resolution of FM related issues that have escalated between divisions by facilitating discussions and finding mutually acceptable solutions and improvements
• Collaborates with Legal Services, IT, and Strategic Procurement to ensure the smooth approvals of awards and the creation, review, and renewal of contracts and agreements related to the delivery of TCHC’s SOGR capital repair plan
• Liaises with City of Toronto stakeholders in determining the current and future state of funding agreements between the two corporations as it relates to the SOGR and capital repair plan
• Coordinates initiatives and projects, including planning, execution and follow-up
• Identify and assess risks associated with partnership and joint activities. Develop risk mitigation strategies and contingency plans to address potential challenges

Strategic Projects:

• Provides project management leadership to special projects of strategic value to the division and/or corporation
• Ensure each project supports TCHC’s broader strategy and contributes to the organization’s long-term goals
• Identify resource needs and work with other divisions to secure the necessary resources, including through the development of business cases
• Oversee the day-to-day execution of projects, ensuring they are completed on time and to the required quality standard
• Manage project timelines, deliverables and milestones to ensure successful delivery
• Works collaboratively across divisions and business units to gather required inputs to determine options and make recommendations to the Executive Leadership Team (ELT) and/or the Board of Directors
• Oversees the analysis of large amounts of complex information to support evidence-based decision-making
• Prepares and presents briefing notes and reports for ELT and the Board
• Ensure all project documentation is accurate, up-to-date and accessible
• Leverage project insights to inform TCHC’s strategic direction and decision-making as it relates to Facilities Management

Leadership:

• Provide leadership and effective management of staff including setting appropriate context, building and contributing to a positive and productive team, effectively managing performance, identifying and resolving compliance issues to ensure adherence to TCHC policies and controls
• Willingness to take charge and provide direction
• Stay apprised of best practices in project management to support staff development
• Ensure development and execution of progressive performance plans within their team, as needed
• Adhere to established People and Culture policies and procedures including collective agreements
• Promote the Toronto Community Housing Culture Model within the Unit